New Beats Music streaming service acknowledges problems, extends trial subscriptions

New Beats Music streaming service acknowledges problems, extends trial subscriptions

Beats Music is the newest streaming music service to hit the American market - the service launched this week and offers subscribers a $9.99 monthly subscription fee. Apparently they've been a bit overwhelmed by the response, judging by a new e-mail that went out today:

Due to the extremely high volume of interest in our service some users are experiencing issues. Most people are unaffected but our priority is to give everyone a great experience. We prepared for issues like these, have a plan, and are going to hold off on letting more people in while we put this plan in action.

If you've pre-reserved your user account, you're all set - they'll get it online as soon as they can. And everyone who registers this week will get an extra seven days tacked on to their trial subscription.

Beats Music holds a lot of promise, but time will tell if it lives up to expectations. Right now customers are getting more frustrated than anything, so it's good that they're putting the brakes on letting new listeners in until things get straightened out.

Does all this drama make Beats Music more or less interesting to you? Let me know in the comments.

Peter Cohen

Managing Editor of iMore, Mac and gaming specialist and all-around technologist. Follow him on Twitter @flargh

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There are 21 comments. Add yours.

jmabeebiz says:

Glad to know they're acknowledging the issues. Each time I relaunch the app after a while it resets, and crashes. But it does work from time to time. I like that they're giving a longer trial period, I'd like to see a month of trial, but we will see. Once they launch a Mac app, I will likely switch from Spotify.

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Danny8200 says:

I've been unable to fully use the service since almost every time I open up the app it kicks me back to the initial setup, but when it works it works pretty good. Let's see how this goes after all the bugs get fixed.

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gartner_andrew says:

I have seen some of these issue but still love the service. I got early access to the service and have seen much improvement since I got access to it!

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airjordanxx2 says:

Well I'm so satisfy with this application that I erased 598 songs from my iPhone because Beats Music allows me to listen and download to listen offline! The sound I get from beats music it is way better than the sound from iTunes or any other application including google play music, Djay 2, amazon cloud player etc etc. and the most important thing is that beats music have all kind of music from old to new, from English to Latin, I am very happy with the application so far

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gartner_andrew says:

They just released an update with post launch bug fixes!

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WPSteve says:

I just noticed this! Thank you!
Everyone download!

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WPSteve says:

I've already cancelled my other subscription service. Beats™ makes everything so easy! Granted, when it works. I have faith in them though, Dre has done a good job in making sure this brand succeeded and continues to do so.

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asuperstarr says:

I'm happy for Beats. I'm sure they will work out the issue and the service will be great!

I've seen mix reviews about the service, but time will tell.

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lgmayjr says:

I'm excited for this app...but it's unusable right now.

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airjordanxx2 says:

Unusable may be for you, because for me work perfectly!

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Danny8200 says:

It's actually pretty good, when it works. But I think it's just yet another music streaming service. There's too many to choose from now.

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RavenSword says:

Anyone else feel weird using a service created by a company who made their fame by selling overpriced crappy headphones?

Chris Parsons says:

Nope. Their music is just a s good as anyone else's.

Galley says:

That's one reason why I would never use it.

rogifan says:

I have a monthly subscription with Spotify. Why would I want to switch to Beats? Is there music they have that Spotify doesn't?

Chris Parsons says:

I'm sure there is some to be found somewhere along the line but off the top of my head, no. There doesn't really need to be a 'reason to switch', it's just another option and people like options.

WPSteve says:

I've been clinging to Xbox Music for a while, thought about Spotify but still didn't switch. Then this came along and I caved.

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Galley says:

From my experience, Spotify tends to be more Euro-centric, while Rhapsody tends to have more artists of the Folk, Country, Americana and Blues genres.

CrzyP says:

I like the Beats app, but not enough to pay $10 a month.

ndogdrumz says:

This will just be another overpriced scam like their crappy products. Pass.

johnnymac says:

Don't think anyone could pry me away from Slacker...just so awesome it is...