Apple Card customers are getting a second chance to dispute transactions

Apple Card Wallet app on iOS
Apple Card Wallet app on iOS (Image credit: iMore)

What you need to know

  • Apple Card customers have a second chance to dispute a transaction.
  • A number of customers complained about the lack of resolution they received from Goldman Sachs.
  • Goldman Sachs is Apple's partner for Apple Card and handles customer service for the credit card.

Do you have an unresolved issue with your Apple Card? Apple wants to hear from you.

As reported by 9to5Mac the company emailed a number of Apple Card customers this week to offer them a second chance at getting a more preferable resolution to an issue with their credit card. Apple says it was made aware of instances where issues had not been resolved correctly by its partner Goldman Sachs.

According to some users on Reddit, getting issues resolved with Goldman Sachs has been incredibly difficult and has sometimes taken months. Apple says that customers can now resubmit a prior claim that was not resolved to their satisfaction as long as they do so by March 9.

In a new email being sent to Apple Card customers this week, Apple addresses these complaints. The company says that it has "identified that some customer initiated disputes may have not been resolved correctly." The company doesn't go into any additional details on how widespread this issue might have been.As such, Apple is inviting Apple Card users to have Goldman Sachs "re-evaluate" prior disputes by reaching out to an Apple Card Specialist by March 9, 2022. You can do this in the Apple Wallet app on your iPhone. This doesn't necessarily mean the outcome of the dispute will change, but it does give you another shot at making your case.

Apple Card is the company's self-branded credit card that offers special financing on purchases at Apple as well as cash back for purchases using Apple Pay or with the physical card.

Joe Wituschek

Joe Wituschek is a Contributor at iMore. With over ten years in the technology industry, one of them being at Apple, Joe now covers the company for the website. In addition to covering breaking news, Joe also writes editorials and reviews for a range of products. He fell in love with Apple products when he got an iPod nano for Christmas almost twenty years ago. Despite being considered a "heavy" user, he has always preferred the consumer-focused products like the MacBook Air, iPad mini, and iPhone 13 mini. He will fight to the death to keep a mini iPhone in the lineup. In his free time, Joe enjoys video games, movies, photography, running, and basically everything outdoors.