Apple on iPhone 4 antenna: only 0.55% complained, 1.7% returns
Steve Jobs, during the iPhone 4 press conference today, announced that despite very loud online and mainstream media attention being focused on iPhone antenna issues, only 0.55% of customers have complained to Apple, only 1.7% have returned their phones -- less than a third of the number who returned iPhone 3GS.
On dropped calls, Jobs admitted AT&T data is showing that iPhone 4 drops less than 1 call per hundred more than iPhone 3GS, but he thinks this is because iPhone 3GS owners already had iPhone 3G cases to use while iPhone 4 may have been used naked at first.
iPhone 3G cases fit iPhone 3GS, neither fit iPhone 4. So that comment may be truthy but is it true? How many put cases on iPhone 3GS immediately compared to iPhone 4?
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Rene Ritchie is one of the most respected Apple analysts in the business, reaching a combined audience of over 40 million readers a month. His YouTube channel, Vector, has over 90 thousand subscribers and 14 million views and his podcasts, including Debug, have been downloaded over 20 million times. He also regularly co-hosts MacBreak Weekly for the TWiT network and co-hosted CES Live! and Talk Mobile. Based in Montreal, Rene is a former director of product marketing, web developer, and graphic designer. He's authored several books and appeared on numerous television and radio segments to discuss Apple and the technology industry. When not working, he likes to cook, grapple, and spend time with his friends and family.