Apple iPhone 4 reception problem support memo leaked?

By Rene Ritchie
last updated

BGR claims to have content his hands on a copy of Apple's internal support memo for handling iPhone 4 antenna band reception problems.

The gist is: they're to stick to the talking points, probe to make sure it isn't a different problem (i.e. not related to covering the lower left side of iPhone 4 or lower right side of iPhone 3GS), only escalate if it's a different issue and they can't resolve it, and NOT to give out any goram free bumpers!

No mention of mentioning or not mentioning an impending iOS 4.0.1 software fix either.

[BGR]

Rene Ritchie
Rene Ritchie
Contributor

Rene Ritchie is one of the most respected Apple analysts in the business, reaching a combined audience of over 40 million readers a month. His YouTube channel, Vector, has over 90 thousand subscribers and 14 million views and his podcasts, including Debug, have been downloaded over 20 million times. He also regularly co-hosts MacBreak Weekly for the TWiT network and co-hosted CES Live! and Talk Mobile. Based in Montreal, Rene is a former director of product marketing, web developer, and graphic designer. He's authored several books and appeared on numerous television and radio segments to discuss Apple and the technology industry. When not working, he likes to cook, grapple, and spend time with his friends and family.