Time to upgrade! Get an iPhone 12 mini + Unlimited Data for $60/mo

  • Forums
  • Shop
  • CES 2021
  • iPhone 12
  • Best VPN
  • iOS 14
  • Nintendo Switch
  • AirPods Pro

We may earn a commission for purchases using our links. Learn more.

Get a replacement

Apple launches AirPods Pro Service Program to address sound issues

Fix your AirPods Pro for free.
Joe Wituschek
30 Oct 2020

AirPods ProSource: Daniel Bader / iMore

What you need to know

  • Apple has launched a Service Program for its AirPods Pro headphones.
  • The program will address issues with sound degradation that has occurred for some customers.
  • Affected earbuds will be replaced with no cost to the customer.

Apple has officially launched a service program to address sound issues that have been commonly reported by AirPods Pro owners. According to the company, a small percentage of customers who purchased the wireless headphones before October 2020 have experienced various issues that may require replacement.

Apple has listed the following issues that would qualify your headphones to be covered under the program:

  • Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone
  • Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise

The fix for the issue is quite simple. Apple, or an Apple Authorized Service Provider, will replace the AirPod that is experiencing the sound degradation. If both the left and right AirPod have the problem, both AirPods will be replaced. Replacements will come with no charge to the customer.

Choose one of the service options below to have your AirPods Pro serviced. Your AirPods Pro will be examined prior to any service to verify that they are eligible for this program. AirPods Pro (left, right or both) with a confirmed issue will be replaced. The AirPods Pro case is not affected and will not be replaced.

For those who want to take advantage of the AirPods Pro Service Program, you can either contact an Apple Authorized Service Provider, schedule service at an Apple Store, or contact Apple Support to get started. The company notes that this issue only affects AirPods Pro and that the program does not extend its original warranty.

Bloomber's Mark Gurman notes that in order to get the AirPods serviced they must get into the hands of a technician, and there is currently no way to ship the AirPods in order to be serviced.

There is no serial number database for impacted units so in order to get a replacement, you have to actually take them into a store for inspection. You can't ship them either (yet?) Then they will determine if they need to swap them out. pic.twitter.com/3aee8RBest

— Mark Gurman (@markgurman) October 30, 2020

We may earn a commission for purchases using our links. Learn more.

Race Dash puts your live racing game stats on your iPhone & iPad
Fancy

Race Dash puts your live racing game stats on your iPhone & iPad

See your race position, lap time, and more on your iPhone and iPad.

Review: Keychron K4v2 gives you full functionality in a smaller size
Clickity clack for your Mac!

Review: Keychron K4v2 gives you full functionality in a smaller size

Want to dive into mechanical keyboards with a full size board, but limited on desk space? Keychron's K4v2 is a fantastic option to consider.

Review: EarFun Free Pro noise-canceling wireless earbuds are well-priced
Wireless freedom for less! 🎶

Review: EarFun Free Pro noise-canceling wireless earbuds are well-priced

Looking for truly wireless noise-canceling headphones that won't break the bank? Check out EarFun Free Pro wireless earbuds.

Look ma, no wires! These are the best wireless chargers for AirPods Pro.
Pro Power for your Ears

Look ma, no wires! These are the best wireless chargers for AirPods Pro.

Want a super convenient and easy way to charge up your AirPods Pro? You'll want a wireless charger — here are our top picks.

Keep in Touch

Sign up now to get the latest news, deals & more from iMore!

I would like to receive news and offers from other Future brands.

I would like to receive mail from Future partners.

No spam, we promise. You can unsubscribe at any time and we'll never share your details without your permission.

  • News
  • Airpods Pro

Joe Wituschek

Joe Wituschek has been in the technology industry for over a decade. Formerly Apple, Joe now covers the company as a news writer for iMore. Connect with Joe on Twitter @joewituschek.

  • iPhone
  • iPad
  • Apple Watch
  • Apple TV
  • Mac
  • Reviews
  • How To
  • HomeKit
  • Forums

Other Categories

  • About Us
  • Newsletter
  • Fitness
  • Apps
  • Gaming
  • Deals
  • Advertising Inquiries
  • Licensing and Reprints
  • Accessibility Statement
  • Android Central
  • Windows Central
  • CrackBerry
  • Thrifter
  • TechnoBuffalo
  • MrMobile
Log in or Sign up
  • t
  • f
  • y
  • i
  • r

Brightness

  • © Future US, Inc.
  • Terms & Conditions
  • Privacy Policy
  • Cookie Policy
  • Careers
  • Licensing
  • External Links Disclosure
  • Accessibility Statement
  • © Future US, Inc.
  • Terms & Conditions
  • Privacy Policy
  • Cookie Policy
  • Careers
  • Licensing
  • External Links Disclosure
  • Accessibility Statement