What you need to know
- A Redditor bought a refurbed MacBook Pro online.
- The machine arrived with Apple's diagnostic software installed.
- The software included Apple's PhoenixCE.
Apple has a whole suite of apps that it uses when trying to diagnose problems with Macs, iPhones, and iPads. But none of those apps are supposed to be in the public domain. So when one Redditor received a MacBook Pro with diagnostic software installed, they quickly realized something wasn't right.
The story goes that the Redditor ordered a refurbished MacBook Pro as many people do each and every day. But when it arrived they noticed that there were a number of diagnostic tools installed across two drives. Those tools included PhoenixCE, a diagnostic app that Apple has proven protective of in the past. And, oddly, has managed to find its way out into the wild in similar fashion before.
When the owner reached out to Apple to confirm what to do, a support representative simply told them to "boot it into the recovery mode and do a fresh install of the OS". We would have expected a more comprehensive response but it's likely Apple Support simply wasn't aware of the importance of the software in question.
The new MacBook Pro owner says that they followed those steps as instructed, but that they "may or may not have made images of the two disks with all the diagnostic" apps on first.
YouTuber and repair shop owner Louis Rossmann has already suggested he'd be willing to take a look at the MacBook Pro for free. Just in case it needs any restorative actions, of course. Surely there's no interest in seeing whether the machine has any other secrets to tell, right?
Cast your vote for the best products of the year for the Future Tech Awards
We’re asking iMore readers, to vote on the best products and professionals in multiple categories to help us honor the ground-breaking innovations at the Future Tech Awards.
Review — Does Fitness Boxing 2: Rhythm & Exercise provide a good workout?
Exercise games are all the rage this year as we're stuck inside. If you're looking for something that will make you work up a sweat, you should check out Fitness Boxing 2: Rhythm & Exercise.
Benchmarks show M1 runs Windows 10 faster than Surface Pro X
An AWS engineer has run Windows 10 on the new M1 Apple silicon chip, and performance benchmarks reveal that it blows the Surface Pro X out of the water.
Find love on Valentines Day with these dating simulators on Nintendo Switch
Love is always in the air when you're playing a dating simulator game. Here are the best ones for Nintendo Switch.