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Apple support document confirms 2019 13-inch MacBook Pro shutdowns

13-inch MacBook Pro
13-inch MacBook Pro (Image credit: Apple)

What you need to know

  • Apple has published a support document for users of the 2019 13-inch MacBook Pro who are experiencing unexpected shutdowns.
  • The documents means Apple has acknowledged the issue officially.
  • Hopefully, following the steps will alleviate the issue for users.

Apple has published a support document to its website, acknowledging that the 2019 13-inch MacBook Pro (Two Thunderbolt 3 ports) is experiencing random shutdowns even when the battery seems to have charge.

The document will hopefully serve as a guide to users experiencing these difficulties to try and alleviate the problem. It states:

If your MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) randomly turns off when it still has a charge, these steps might help:

  1. If your MacBook Pro's battery is less than 90 percent charged, continue to step 2. If your battery is more than 90 percent charged, use your computer until the percentage drops below 90 percent, then continue to step 2.
  2. Connect your Mac to its power adapter.
  3. Quit all open applications.
  4. Close your computer's lid, which puts your Mac in to sleep mode.
  5. Let your Mac charge for at least 8 hours.
  6. After 8 hours, update to the latest version of macOS.
  7. If the issue persists after updating to the latest version of macOS, contact Apple.

The good news is that the fix seems to be relatively straightforward. That is of course if it works. The bad news is that like all such issues, if this doesn't work out for you, you'll need to contact Apple in order to get help.

If you're a user of the MacBook Pro (13-inch, 2019, two Thunderbolt 3 ports) and you've been experiencing issues, let us know! Better yet, let us know how you get on with these troubleshooting instructions!

Stephen Warwick
Stephen Warwick

Stephen Warwick has written about Apple for five years at iMore and previously elsewhere. He covers all of iMore's latest breaking news regarding all of Apple's products and services, both hardware and software. Stephen has interviewed industry experts in a range of fields including finance, litigation, security, and more. He also specializes in curating and reviewing audio hardware and has experience beyond journalism in sound engineering, production, and design.

Before becoming a writer Stephen studied Ancient History at University and also worked at Apple for more than two years. Stephen is also a host on the iMore show, a weekly podcast recorded live that discusses the latest in breaking Apple news, as well as featuring fun trivia about all things Apple.