An iOS 13 Mail change has people accidentally deleting email

(Image credit: @johnrobertsFox on Twitter)

What you need to know

  • Apple moved the trash icon in iOS 13's Mail app.
  • It's now where the button to replay to an email used to be.
  • Can you guess what people keep doing by mistake?

Apple does sometimes like to make changes to its core apps. And when it does, you can be sure that there will be people who don't like it. But sometimes it's more than a preference thing. Sometimes it causes real issues. Like moving the trash icon in iOS 13's Mail app.

As NBC News (via Cult of Mac) noticed, plenty of people have taken to Twitter to complain that they're accidentally deleting emails when they try to reply to them. Why? Because the trash icon is now where the button to reply to emails used to be.

Sure enough, people are accidentally deleting emails when they try to reply to them. And beause they've been pressing the same area of the screen to reply to emails for a while, they just can't quite quit.

That's muscle memory for you!

See more

It's not just a few people, either. Twitter seems to be full of people accidentally deleting emails. Tons of them, in fact.

See more

Apple presumably had its reasons for the change and ultimately people will get used to the new button placement. But this is another reminder to interface designers everywhere that a change you might think is a relatively minor, probably isn't to your users.

Oliver Haslam
Contributor

Oliver Haslam has written about Apple and the wider technology business for more than a decade with bylines on How-To Geek, PC Mag, iDownloadBlog, and many more. He has also been published in print for Macworld, including cover stories. At iMore, Oliver is involved in daily news coverage and, not being short of opinions, has been known to 'explain' those thoughts in more detail, too.

Having grown up using PCs and spending far too much money on graphics card and flashy RAM, Oliver switched to the Mac with a G5 iMac and hasn't looked back. Since then he's seen the growth of the smartphone world, backed by iPhone, and new product categories come and go. Current expertise includes iOS, macOS, streaming services, and pretty much anything that has a battery or plugs into a wall. Oliver also covers mobile gaming for iMore, with Apple Arcade a particular focus. He's been gaming since the Atari 2600 days and still struggles to comprehend the fact he can play console quality titles on his pocket computer.

2 Comments
  • Reason #17 why I am still on 12.4.1.
  • Switching around icons is hardly a reason to stay behind. It's an odd change, but if you're with respectable email provider, deleting emails will just go into the trash anyway so you can restore them