What you need to know
- Customers in Scotland, Northern Ireland, and Wales can now make iPhone Upgrade Program reservations.
- Until today, this was unavailable because Apple's online system wouldn't work without England stores offering the same thing.
- Stores in England remain open only for click-and-collect, as well as returns, but not the iPhone Upgrade Program.
Customers in Scotland, Wales, and Northern Ireland can now reserve the iPhone 12 as part of the iPhone Upgrade Program, following a system update from Apple Retail.
In the UK, Apple stores in England have been closed except for click-and-collect since November 5, and will remain so until at least December 2 as part of national lockdown measures.
This has meant that the iPhone Upgrade Program has been unavailable to customers in England because UK stores can only process iUP in-store (the option to have your iPhone delivered and return your old one by post with a Trade-In Kit is not supported in the UK).
An unfortunate side effect meant that iPhone Upgrade customers in Scotland, Wales, and Northern Ireland were also unable to make reservations because of the way Apple's retail system seems to operate in the UK.
Now rectified, customers in these three nations can now make reservations for the iPhone Upgrade Program and then head into store to exchange their old device and renew their agreement. The change comes just in time for the release of the iPhone 12 Pro Max and iPhone 12 mini today, Friday, November 13.
In an update to my previous tweet earlier. iPhone upgrade program reservations are now available at apple stores in Scotland, Wales and NI for the 12 mini and Pro Max. IUP is not currently available in England, although you can buy for storefront pickup as per my earlier tweet. https://t.co/gMovafJF0h pic.twitter.com/9hjALHxtqtIn an update to my previous tweet earlier. iPhone upgrade program reservations are now available at apple stores in Scotland, Wales and NI for the 12 mini and Pro Max. IUP is not currently available in England, although you can buy for storefront pickup as per my earlier tweet. https://t.co/gMovafJF0h pic.twitter.com/9hjALHxtqt— Shaun Jenks 📱⌚️💻🎧📸✈️ (@Shaunjenks) November 13, 2020November 13, 2020
Stores in Scotland, Wales, and Northern Ireland remain open in a limited capacity depending on local restrictions. Victoria Square in Belfast, NI, is only accepting customers to pick up online orders (including iUP reservations), and Genius Bar Support. Apple's Cardiff store, Apple Glasgow, Apple Union Square in Aberdeen, and Apple Princes St in Edinburgh are operating in the same manner, with the added option of shopping by reserving a one-to-one session with a specialist. Apple Braehead in Glasgow, a mall store, remains closed at this time.
As noted, stores in England are closed under government guidelines except for click-and-collect services (including returns, not including iPhone upgrade program), until at least December 2.
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Stephen Warwick has written about Apple for five years at iMore and previously elsewhere. He covers all of iMore's latest breaking news regarding all of Apple's products and services, both hardware and software. Stephen has interviewed industry experts in a range of fields including finance, litigation, security, and more. He also specializes in curating and reviewing audio hardware and has experience beyond journalism in sound engineering, production, and design.
Before becoming a writer Stephen studied Ancient History at University and also worked at Apple for more than two years. Stephen is also a host on the iMore show, a weekly podcast recorded live that discusses the latest in breaking Apple news, as well as featuring fun trivia about all things Apple. Follow him on Twitter @stephenwarwick9
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