Snapchat's broken on iPhone but the company says it's working on a fix [Update]

Apple iPhone with Snapchat
Apple iPhone with Snapchat (Image credit: iMore)

What you need to know

  • Snapchat users are reporting constant app crashes after updating the app on their iPhones.
  • Snapchat says it knows there an issue and that it's working on a fix.

Update, June 28 (9:00 pm ET): Snapchat says that it has fixed the issue.

Fans of the Snapchat photo social network are finding that the recently updated app no longer works and it's causing quite the frustration. The problems began after users updated to version of Snapchat, downloaded from the App Store.

For most people, it seems the issue is straightforward as Snapchat crashing completely on launch, making the app impossible to use.

The good news is that Snapchat is aware of the issue and that it's working on finding a solution, although we don't know when that will be rolled out. It's possible it will need to work its way through the App Store, likely as an expedited review.

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For now, anyone who hasn't updated to version of Snapchat should probably hold off. The older version seems to be working just fine.

Things like this can happen to even the best iPhone apps, but it's always a wonder how it happens. These updates are tested before being rolled out to the App Store and users at large, after all.

Update, June 28 (9:00 pm ET) — Snapchat says that it has fixed the issue.

Snapchat has announced that it has resolved the issue affecting many of its users earlier today. The company said in a tweet that, if you are still experiencing issues, manually update the app in the App Store to version

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Oliver Haslam

Oliver Haslam has written about Apple and the wider technology business for more than a decade with bylines on How-To Geek, PC Mag, iDownloadBlog, and many more. He has also been published in print for Macworld, including cover stories. At iMore, Oliver is involved in daily news coverage and, not being short of opinions, has been known to 'explain' those thoughts in more detail, too.

Having grown up using PCs and spending far too much money on graphics card and flashy RAM, Oliver switched to the Mac with a G5 iMac and hasn't looked back. Since then he's seen the growth of the smartphone world, backed by iPhone, and new product categories come and go. Current expertise includes iOS, macOS, streaming services, and pretty much anything that has a battery or plugs into a wall. Oliver also covers mobile gaming for iMore, with Apple Arcade a particular focus. He's been gaming since the Atari 2600 days and still struggles to comprehend the fact he can play console quality titles on his pocket computer.