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Apple announces repair extension program for MacBook Pros with video issues

Apple has just announced a repair extension program for MacBook Pro computers with video issues. Through the program, Apple will repair affected MacBook Pros or reimburse people who have already paid for a repair.

"We've found that a small percentage of MacBook Pro models sold between February 2011 and December 2013 may exhibit video issues and we will repair those systems free of charge," an Apple spokesperson told iMore. "We are contacting customers who paid for a repair through Apple or an Apple Authorized Service Provider to arrange a reimbursement. Customers can learn more about the repair program, including affected models, service options and repair reimbursement information at https://www.imore.com/e?link=https%3A%2F%2Fapple.sjv.io%2Fc%2F221109%2F473657%2F7613%3FsubId1%3DUUimUdUnU30045%26subId2%3Ddim%26u%3Dhttps%253A%252F%252Fwww.apple.com%252Fsupport%252Fexchange_repair%252F%26ourl%3Dhttp%253A%252F%252Fwww.apple.com%252Fsupport%252Fmacbookpro-videoissues%252F.%253Fafid%253Dp239%25257C159229%2526cid%253Daos-us-aff-ir%2526subId1%253DUUimUdUnU30045%2526subId2%253Ddim&token=QBI_8HiX"

Apple will be contacting customers over the next few days regarding the details of the program.

More: Apple program page (opens in new tab)

Rene Ritchie
Rene Ritchie

Rene Ritchie is one of the most respected Apple analysts in the business, reaching a combined audience of over 40 million readers a month. His YouTube channel, Vector, has over 90 thousand subscribers and 14 million views and his podcasts, including Debug, have been downloaded over 20 million times. He also regularly co-hosts MacBreak Weekly for the TWiT network and co-hosted CES Live! and Talk Mobile. Based in Montreal, Rene is a former director of product marketing, web developer, and graphic designer. He's authored several books and appeared on numerous television and radio segments to discuss Apple and the technology industry. When not working, he likes to cook, grapple, and spend time with his friends and family.

9 Comments
  • Sad that it takes a class action suit for Apple to properly support their products
  • What is considered a video issue? Sent from the iMore App
  • I will run their checker tool, but I have a 2010 Macbook Pro that likes to randomly panic. It's actually been ok lately.. Any idea why this issue only occurs with 2011-2013 Macbook Pro's?
  • I ran the checker tool on my late 2011 17" MacBook Pro and all it states is: "Valid Purchase Date
    A validated purchase date lets Apple quickly find your product and provide the help you need.
    Telephone Technical Support: Expired
    You are eligible to purchase telephone technical support from an Apple Advisor.
    Repairs and Service Coverage: Expired
    Our records indicate that your product is not covered under Apple's 1-year limited warranty or AppleCare Protection Plan for hardware repairs and service based on the estimated expiration date.
    Learn about Apple's coverage information for your product." I guess that I should assume that since it doesn't say I have a problem, that mine OK. But this is pretty poor...it should indicate that you either have an issue covered or that your computer is OK.
  • I get the exact same thing, however, I have experienced all the Radeongate issues, and now my early 2011, 15 inch MBP only boots up to a blue screen. Hopefully it is eligible for a free repair!
  • Ok so the "checker tool" simply tells you which model of MacBook Pro you have (if you don't know already) based on your mac's serial number. You then check the model listed by this "tool" against the list of eligible models yourself.
  • I have early 2013 rMBP. The monitor connected to the HDMI occassionally goes blank, and then a static/snow comes up on the screen. I turn off the monitor and turn back on and it goes away. Been doing that since day 1.
    Sometimes the screen just goes blank and then comes back on. It is only the monitor connected to the HDMI that does this.
  • Apple gave me new MacBook Pro retina mid-2014 on November after my early 2011 mbp was repaired multiple times. Today Apple issue me refund for paying money to repair my early 2011 mbp. Sent from the iMore App
  • I get squares of 'fuzz' appear on my screen from time to time and have a Mid 2012 Macbook Pro so I'll be taking it in after the 27th now.