What you need to know
- Some iPhone XR users can't get a signal on UK carrier O2.
- The issue appears to have been created by a software update.
- Apple says a fix is incoming.
Apple and UK carrier O2 have confirmed that some iPhone XR users are currently unable to get a signal. But interestingly, the issue only appears to impact those with iPhone XR.
The issue prevents users from making or receiving calls, while 4G data connectivity is also impacted according to the BBC.
"We're working closely with our partners to resolve an intermittent issue affecting some of our customers using iPhone XR," an O2 spokeswoman told the BBC. "We thank any customers affected for their patience."
Apple has also said that there is a known issue and that a fix is being worked on. Unfortunately, the company isn't saying when that fix will arrive.
"We are aware of an issue causing intermittent network connectivity affecting some O2 customers, and we will have a fix in an upcoming software release," the company said.
The suspicion is that the issue was introduced via a recent software update – presumably iOS 13.3. O2 is also reportedly saying the same to customers, although it is yet to throw Apple under the bus publicly.
Apple currently has iOS 13.3.1 available in beta form but it's unclear whether that update will be rushed through to provide the fix O2 customers are so desperate for.
Apple to permanently close Apple Uptown in Minneapolis, Minnesota
The store, which has been temporarily closed since March, has already been under review for closure for some time according to Apple.
Zagg launches new 'Pro Keys' wireless iPad keyboard and 'Pro Stylus'
Zagg is trying to bring some elements of the Magic Keyboard to the masses with a "pro" keyboard that comes in under $100.
iMovie for iOS updated with support for Dolby Vision HDR ahead of iPhone 12
Apple has also updated Garageband for iOS with faster ways of starting an audio recording and a new keyboard sound pack.
Best classy leather cases for the iPhone XR
A leather case will bring class to your already beautiful iPhone XR. Here are some options to fit your budget.