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Customers are unable to get their repaired iPhones from the Apple Store

Apple Store Seoul
Apple Store Seoul (Image credit: Apple)

What you need to know

  • Apple will not return repaired devices currently at its retail stores.
  • Customers were contacted by phone and email to pick up their device before stores closed.
  • Customers with devices at a repair center will have them shipped to their home.

When Apple originally announced that it would be closing its retail stores until March 27th, it gave customers an extra two days to pick up not only orders that they had placed online from in-store pickup, but also devices that had been repaired and were also ready for pickup.

Now, customers who were unable to pick up their repaired iPhone, Mac, Apple, Watch or other device before the stores closed are finding that they will not be able to get their device back until Apple decides to reopen their retail locations.

A new report from Business Insider says that the company will not be returning these devices to customers until its physical Apple Stores reopen. A spokesperson for Apple said that the company attempted to contact these customers by phone and email.

"We made every possible attempt to get people's products back to them ... There certainly are people that, for whatever reason, did not pick up their products before we closed and their products are at our stores."

To make things worse for this group of customers, Apple has announced that its stores are closed "until further notice" rather than its original plan of reopening retail locations on March 27th. So, for anyone who has a repair waiting to be picked up from your local Apple Store, you're currently out of luck with no end in sight.

Thankfully, for customers who have devices being repaired at one of Apple's repair centers, the company is working on having these devices shipped to the customer's home rather than back to a closed store.

Joe Wituschek
Joe Wituschek

Joe Wituschek is a Contributor at iMore. With over ten years in the technology industry, one of them being at Apple, Joe now covers the company for the website. In addition to covering breaking news, Joe also writes editorials and reviews for a range of products. He fell in love with Apple products when he got an iPod nano for Christmas almost twenty years ago. Despite being considered a "heavy" user, he has always preferred the consumer-focused products like the MacBook Air, iPad mini, and iPhone 13 mini. He will fight to the death to keep a mini iPhone in the lineup. In his free time, Joe enjoys video games, movies, photography, running, and basically everything outdoors.