Mailbox, Snapchat, or other apps logging you out repeatedly? Suspected bug in iOS 7 background refresh could be to blame!

Like much the internet, we're getting flooded with messages from people who're finding themselves repeatedly logged out of Mailbox, Snapchat (we don't judge!), and other apps following the iOS 7 update. Not only can that be tedious, but in some cases the apps demand the entire setup process be repeated, which can be a showstopper. A bug in Apple's new background update API could be the culprit, according to Ellis Hamburger at The Verge:

App developers are more likely to have problems with their apps shortly after the release of a new version of iOS, but in this case, the issue might not lie with their code. It's telling that companies with tens of millions of users are all experiencing the same issue. Sources say that the issue lies in a new iOS 7 API that lets apps fetch data in the background without being open. Mailbox has explicitly stated that "the root cause lies in Apple's new Background Refresh feature." Turning off Background Refresh in Settings has proven to alleviate the log-in issues, but that also means your apps can't check for updates in the background — one of the most important features in iOS 7, since it keeps your apps up to date even when you're not using them.

You can turn off background refresh in Settings > General > Background App Refresh, and on a app-by-app basis. That could help mitigate feature loss for apps that aren't experiencing the issue.

In the meantime, if that really is the cause, lets hope iOS 7.0.2 or iOS 7.1 fixes this and fast! Apple could get some anger over this, developers could lose customers.

Source: The Verge

Rene Ritchie

Rene Ritchie is one of the most respected Apple analysts in the business, reaching a combined audience of over 40 million readers a month. His YouTube channel, Vector, has over 90 thousand subscribers and 14 million views and his podcasts, including Debug, have been downloaded over 20 million times. He also regularly co-hosts MacBreak Weekly for the TWiT network and co-hosted CES Live! and Talk Mobile. Based in Montreal, Rene is a former director of product marketing, web developer, and graphic designer. He's authored several books and appeared on numerous television and radio segments to discuss Apple and the technology industry. When not working, he likes to cook, grapple, and spend time with his friends and family.

  • I'm having this problem with Mailbox on my iPad, which I upgraded to iOS7, but I haven't upgraded my iPhone to iOS7, yet. Glad I haven't moved the iPhone over until this type of thing gets cleared up!
  • I wonder if this is why we have yet to see the Apple podcasts app updated to support this. Sent from the iMore App
  • I had issues with Mailbox when upgraded to iOS 7 as well on my 4s. I emailed Mailbox on Saturday an the were very quick to respond they told me the were summiting a patch to the App Store and were waiting approval. On Sunday the update was available and it installed automatically. Since the latest update I have had no other issues. Sent from the iMore App
  • Hm. I've been "logged out" of Google Hangouts a few times and pushed to the "Get Started" screen but it always logs itself back in. I wonder if that is the same issue. That's not good.
  • What's weird is Twitterific 5 has background refresh and it never logs me out. Seems to be semi-random.