iOS 7.1.2 update freezing on you? There's a reboot fix for that!
Apple released the iOS 7.1.2 update earlier today and it seems for some people trying to install via Settings > General > Software Update, things are freezing before they finish. Over-the-air (OTA), on-device updates are typically the easiest, fastest way to update, but freezes are the absolute exception to that rule. So, how can you fix?
The answer seems to be a hard reboot. Just hold down the Home button and Sleep/Wake button, just like you would to take a screenshot, only don't let go. Keep holding them down until the screen turns off and then comes back on again with the Apple logo.
When it's done, go to Settings > General > About and make sure you're on iOS 7.1.2. If not, repeat the update process.
If your iOS 7.1.2 update is frozen, if you're progress bar isn't showing any progress, give the hard reboot a try and let me know if it works for you. And if you come across a better solution, let me know about that too!
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Rene Ritchie is one of the most respected Apple analysts in the business, reaching a combined audience of over 40 million readers a month. His YouTube channel, Vector, has over 90 thousand subscribers and 14 million views and his podcasts, including Debug, have been downloaded over 20 million times. He also regularly co-hosts MacBreak Weekly for the TWiT network and co-hosted CES Live! and Talk Mobile. Based in Montreal, Rene is a former director of product marketing, web developer, and graphic designer. He's authored several books and appeared on numerous television and radio segments to discuss Apple and the technology industry. When not working, he likes to cook, grapple, and spend time with his friends and family.
I did ensure I'd performed a back up beforehand to be safe, but it wasn't needed.
1. Connect to itunes - sync with backup - disconnect
2. Repeat (1). Thus there are now two backups on your computer as, well, backups.
3. Start the update process as normal (learnt something here - adding a new step zero - hard reset before starting everything)
iPhone 4, 16gig, Verizon. Locked up with about 25% left on the bar.
I was busy with something else so I let it go for about 40 minutes before searching on the internet and coming across this solution.
Thank you much!
After the hard reset, it went to lock screen, and after checking, it was 7.1.2.
Thought, uh-oh. I haven't backed this up in an age (because the computer and Itunes it was synched to died, and I have to move the data and iPhone sync to another computer).
Googled the update number and your site came up. The simple hard reboot fix did it.
So far no damage noticed, but I did learn my lesson.
Maxim: Backup twice , then Reboot before any OS upgrade on any device.
Now I'd better Google how to get my iPhones sync to change its allegiance from a dead computer to my working laptop without losing data on either the phone ot the iTunes again.
Moving ITunes data to a new location without losing anything confuses the heck out of me still..
Thanks for your good work!
Photos,Vids, Voicerecs, Whatsapps...everything just gone and I cant restore it using my last backup which i did right before installing this new update...It stops in the middle(around 40%) and its says that it could not create a backup or smth...
I got this update which has not changed anything "at all" but lost all the important files...
Would be just lifesaver if anyone could help. Thanks=(
Your weird to normal. Thank you so so much, you save me $300 today
thanks a lot :))
Read your post, did it and all is well on my side now. So yeah, works
I did my update for software this morning at it froze, I thought here we go a trip to the O2 store, but thought I would see if there was any info first on how to solve this issue and I came across this page, so thank you buddy it does work and my iPhone 5 is working again. :-)
what should i do now?
after update 7.1.2 with wifi ipad reboot and show usb cable and cant power on, only show usb cable, i try to restore with itunes but i have error 1 and cant do anythink, only usb cable in my ipad.
any help to solve this problem ?
That is the only idea I have or conceivable option given my current situation of not being able to access my iMac.
I had approximately 35gb of research pics and pdf's in iBooks that I I didn't have on my iPhone.
I backed up daily to my 55gb iCloud account.
I'm so frustrated I haven't had the mental energy to even think about it. Sent from the iMore App
I downloaded the shadow button
How can I do a hard reboot
I'm stuck in update
I tried your step hold down power and button until it reboot, it works for me. Thanks!
I have a 32GB 5S. This was the first update on my new phone (OTA update to 7.1.2).
I left it updating for a few hours, came back and the progress bar showed only ~2/3 complete.
Gave it another half hour, no change, so I resorted to google which brought me here...
I had run a back up before I started the update, but I hadn't rebooted first - thanks for that tip too (I must try and remember that one for next time!).
So, I did the hard reboot...
Checked my settings and I'm now on 7.1.2; all up to date!
No loss of data, everything is fine.
I got a notofication for this update on my iPad. I see the red symbol over the settings icon and under 'general' it also says there's an update available. So I enter 'general' wehere the update details are shown. Only... no button of any sorts to actually install it, so it's just sitting there. I have iPad2 with IOS7 running (and one update after that..) Do I have to do a hard reboot also? Will my data be lost?
host file edited, Changed cable and also computer.
I had no problems with the update ota on my 5S
The solution what i did is:
1. Connect the USB to the PC and sync to itunes (v11.3). 2. Hold down the device's Home button + on/off button simultaneously about 15 seconds untill iphone screen appeared to 'recovery mode' icon. 9http://km.support.apple.com/library/APPLE/APPLECARE_ALLGEOS/HT1808/HT180...) 3. From windows itunes, Click 'Restore' again to confirm that you want to restore your device to factory settings This will take about 1 hrs to complete. Itunes will verify the restore with apple. 4. done. 5. If step No.3 failed to complete, pls return and do again step No. 2.