The NHS COVID-19 app has stopped loading for some iPhone users

Nhs Covid
Nhs Covid (Image credit: NHS)

What you need to know

  • The NHS COVID-19 app has stopped working for some users.
  • Users are getting stuck at the loading screen of the app.
  • The NHS has provided instructions on how to fix the issue.

Reported by the BBC, the NHS COVID-19 app (opens in new tab) has stopped working for some iPhone users. According to multiple reports from users of the app, they are getting stuck at the loading screen for the app.

The NHS COVID-19 app (opens in new tab) is one of the apps that uses the Exposure Notification technology developed by Apple and Google, but Apple says that the issue seems to be on the app developer's end as it is not hearing about similar issues with any other apps internationally.

While some users have deleted and reinstalled the app to fix the issue, the NHS is recommending the following solution below to fix the problem as deleting the app also deletes all of the data you saved to the app.

If you are experiencing the loading screen issue, follow the steps below per the NHS's instructions:

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  • Some users have said they fixed the problem by force-quitting the app - which can be done by flicking the frozen screen up and off the display - and then re-launching it.

It is still unclear what exactly is causing the problem, which started to affect users last week. The Department of Health and Social Care said it was aware of the issue and that the app is still working behind the scenes even if users are unable to access it.

"The app is still scanning, even if the screen appears blue ... There are simple steps iPhone users can take to resolve this issue, which are set out on the app's website, and work is underway to identify the cause ... Users experiencing this issue should make sure their Apple iOS is updated to the latest version of the software."

The NHS COVID-19 app (opens in new tab) was released in England and Wales back at the end of September.

Joe Wituschek
Contributor

Joe Wituschek is a Contributor at iMore. With over ten years in the technology industry, one of them being at Apple, Joe now covers the company for the website. In addition to covering breaking news, Joe also writes editorials and reviews for a range of products. He fell in love with Apple products when he got an iPod nano for Christmas almost twenty years ago. Despite being considered a "heavy" user, he has always preferred the consumer-focused products like the MacBook Air, iPad mini, and iPhone 13 mini. He will fight to the death to keep a mini iPhone in the lineup. In his free time, Joe enjoys video games, movies, photography, running, and basically everything outdoors.