Sonos is cutting support for some of its oldest products
What you need to know
- Sonos is ending support for several of its oldest products.
- Software updates will cease in May for the original Zone Players, Connect, Connect:Amp, Play:5 (1st gen), CR 200 and Bridge.
- Sonos is giving users the option to trade in these devices with a 30% credit for each product you replace.
Sonos has announced that it will end software support for several of its oldest products as of May 2020.
In a press release the company stated:
Now, of course, the speakers won't stop working right away, but Sonos does warn that eventually services and overall functionality will "eventually be disrupted", especially as partners update their own technology.
An email issued directly to Sonos customers stated:
The news drew plenty of ire on Twitter from disgruntled users, many of whom urged those affected to get in touch with CEO Patrick Spence directly.
I sent an email to @Patrick_Spence as well. I have been a long time user & am beyond disappointed by this news. It is completely unacceptable & I hope he takes responsibility & changes course. @Sonos @SonosSupportI sent an email to @Patrick_Spence as well. I have been a long time user & am beyond disappointed by this news. It is completely unacceptable & I hope he takes responsibility & changes course. @Sonos @SonosSupport— Joel Prevost (@JoelPrevost) January 21, 2020January 21, 2020
You could choose to continue using these devices, however, there is another option...
Sonos is offering customers the chance to trade up to a new Sonos product, with a 30% credit for each legacy product you replace!
You can find a full set of instructions with regards to trading in any of these devices on Sonos' website.
If you're not sure whether your devices might be affected by this announcement, head to your sonos.com account and check the 'System' tab.
Time for a new Sonos?
Big sound in a small package.
The Sonos One is the perfect smart speaker for anyone just getting into the smart speaker category with Sonos. The price is reasonable, the speaker is easy to set up, and you can buy a bunch of them to fill up your entire house.
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Stephen Warwick has written about Apple for five years at iMore and previously elsewhere. He covers all of iMore's latest breaking news regarding all of Apple's products and services, both hardware and software. Stephen has interviewed industry experts in a range of fields including finance, litigation, security, and more. He also specializes in curating and reviewing audio hardware and has experience beyond journalism in sound engineering, production, and design.
Before becoming a writer Stephen studied Ancient History at University and also worked at Apple for more than two years. Stephen is also a host on the iMore show, a weekly podcast recorded live that discusses the latest in breaking Apple news, as well as featuring fun trivia about all things Apple. Follow him on Twitter @stephenwarwick9
By Daryl Baxter