Touch ID not working for you post iOS 8.3? Here's the fix!

We've not been able to duplicate the problem on any of our devices, but after helping several people, we have come across what looks to be a working Touch ID fix for those affected. Best of all, it's a simple one!

How to fix Touch ID not working in iOS 8.3

  1. Launch Settings on your iPhone or iPad
  2. Tap on Touch ID & Passcode
  3. Enter your Passcode or Password
  4. Toggle iTunes & App Store to OFF
  5. Press the Home button to return to the Home screen.
  6. Reboot your iPhone or iPad. (Here's how)
  7. Enter your Passcode or Password at the Lock screen
  8. Launch Settings on your iPhone or iPad
  9. Tap on Touch ID & Passcode
  10. Enter your Passcode or Password
  11. Toggle iTunes & App Store to ON

That should fix any issues with using Touch ID to authorize App Store or iTunes Store purchases.

For in-app use, remember you may have to enter a password in the specific app before Touch ID will work again in an extension (because your iPhone or iPad rebooted during update). For example, you'll have to launch the 1Password app and enter your Master Password at least once before the 1Password action extension will work with Touch ID in other apps.

With any luck, that'll get Touch ID working again for you in iTunes and App Store, and you'll be happily authorizing away! If you're having the problem, let me know if this fixed you up!

Rene Ritchie
Contributor

Rene Ritchie is one of the most respected Apple analysts in the business, reaching a combined audience of over 40 million readers a month. His YouTube channel, Vector, has over 90 thousand subscribers and 14 million views and his podcasts, including Debug, have been downloaded over 20 million times. He also regularly co-hosts MacBreak Weekly for the TWiT network and co-hosted CES Live! and Talk Mobile. Based in Montreal, Rene is a former director of product marketing, web developer, and graphic designer. He's authored several books and appeared on numerous television and radio segments to discuss Apple and the technology industry. When not working, he likes to cook, grapple, and spend time with his friends and family.

29 Comments
  • Nailed it for me!! Sent from the iMore App
  • Perfect - worked for me too! Thanks.
  • Thanks, Rene! Worked like a charm for me, too! Sent from the iMore App
  • Now off to play Fast and Furious I tested with! Sent from the iMore App
  • Love it! It was really getting annoying me. First world problems I guess..
  • This was bugging the heck outta me. Thanks Rene.
  • Thanks.. Will try that on my iPhone tonight. Posted via the iMore App for Android
  • I did it without the reboot, it works without it.
  • It worked for me. Thanks for the tip!! Sent from the iMore App
  • I read about this issue early today everywhere and was finding it strange that iMore hasn't mentioned it, until now. I then I found myself suffering from the same thing as many others. But thanks a lot guys, it just worked for me as well!
  • Didn't have the problem. But just want to say iMore you guys are awesome!!! AI mentioned the problem but when last I read offered no solutions. Sent from the iMore App
  • So another update that breaks touchID, man Apple is on a roll with IOS8.... Hopefully this gets fixed/not many get hit with this.
  • Too bad Apple didn't make it where we could actually use Apple Pay in the App Stores and iTunes. It is ridiculous that we are forced to provide our credit card information to Apple rather than being able to purchase apps and tunes more securely with Apple Pay.
  • Thanks for the fix! Worked great!
  • Wow!!! It fixed it for me. Thank you guys.. Sent from the iMore App
  • I tried this suggestion, and it worked. This bug had been annoying me for the last day. It was my only gripe with iOS 8.3. Thank you for the suggestion on how to fix it. Sent from the iMore App
  • I Tried the method, but it did not work instead it backfired! MY App Store is not working!! Plz help guys!
  • Plz watch this video.... Make sure you reboot your device once before trying it out again. http://youtu.be/K35zycyw8VM
  • Thanks, Rene!
  • I had to sign out of iCloud for an unrelated issue and after signing back in Touch ID for iTunes and Apps started working again. So there are two fixes but signing out of iCloud is ridiculous!!!!! Pain in the ass! Try every option you can find before signing out of iCloud to fix an issue.
  • I'm going to wait. Since every update and the iOs8 has been nothing but a problem. This stuff never happen when Steve Jobs was in charge.
  • Fixed it for me too. Thanks again iMore!
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  • It hasn't been working for me ever since i took off my life proof case, so any info on ways to help would be nice.
  • I'm having problems with my Touch ID since I updated my iPhone 5s to iOS 8.3 I cannot set up my fingerprint up. it keep saying "unable to complete Touch ID try again " I cannot set my fingerprint please help !!
  • I'm having problems with my Touch ID cannot set up my fingerprint up. it keep saying "unable to complete Touch ID try again " I cannot set my fingerprint please help me to fix it !!
  • Since purchasing the 6s Plus, touch ID periodically stops working (after 3-5 days) - just on 3rd party apps. The only solution that works is shutting down the phone. Pretty annoying after a while. Does anyone know why this happens? Thanks!
  • The reason my TouchID failed on my iPhone was Cheetos, principally the white cheddar Cheetos without artificial colors, flavors, or preservatives. Cheetos paste hides your fingerprint from iPhone Touch ID. In emergencies, you can lick the ID and lick off your fingers. The licking also improves your immune system.
  • Worked for me <3