What you need to know
- Verizon is recalling 2.5 million Ellipsis Jetpack hotspots over a potential fire risk.
- The models MHS900L, MHS900LS, and MHS900LPP are affected.
Verizon is recalling 2.5 million Ellipsis Jetpack hotspots because they get too hot, potentially causing a fire if left to their own devices.
Verizon is working with the U.S. Consumer Product Safety Commission (CPSC) to recall Ellipsis Jetpack mobile hotspot devices, including models MHS900L, MHS900LS and MHS900LPP. During investigations with the supplier, it has been determined that the lithium-ion battery in the Ellipsis Jetpack devices can overheat, posing a fire and burn hazard.
While a recall is now in operation and free replacements are being offered, Verizon also notes that there have been two software updates pushed out that should help alleviate the problem.
Additionally, all powered-on Ellipsis Jetpacks have received two over-the-air, automatic software updates. The first enables the device's identifying number to be viewed on its scrolling screen to help facilitate its exchange, and the second prevents the device from charging while the device is plugged in and powered on. This will help reduce some of the risk of overheating by preventing the device from charging while it is plugged in and powered on.
Verizon also says that you should make sure your hotspot is adequately ventilated and that you aren't exposing it to high temperatures, too.
Anyone looking for more information can find it on the web or by calling 855-205-2627, Verizon says.