You can now talk to Best Buy's customer service team through iMessage

Best Buy Logo
Best Buy Logo (Image credit: Best Buy)

What you need to know

  • Best Buy now supports Apple's Business Chat feature.
  • Customers can now message Best Buy's customer service through iMessage.

Best Buy is the latest company to adopt Apple's Business Chat feature for iMessage.

As reported by Appleosophy, Best Buy has apparently added support for Business Chat, the feature that allows customers to contact a business directly through iMessage rather than on the phone, through email, or in an online chat. Customers will now be able to chat with Best Buy customer support through the Messages app alongside their conversations with friends and family.

The company has quietly added itself to Apple's Business Chat. This means that users can talk to Best Buy's customer service right through iMessage on their iPhone, iPod Touch, iPad, Apple Watch and Mac.The way to get access to Best Buy's Business Chat is to look for Best Buy in Apple Maps. Once you have done so, it should give you a list of rectangular icons, with the first one being "Message."After you have clicked the "Message" icon, your device will take you to iMessage, where you can then start messaging its customer service about questions, concerns and comments you may have.

Best Buy Business Chat Imessage

Best Buy Business Chat Imessage (Image credit: Appleosophy)

According to Best Buy's listing in the Apple Maps app, the company usually responds to new messages "in a few minutes."

For anyone who has attempted to contact customer service at any company over the phone or through email, chat is a really convenient way to do so. However, most chats are online and also tend to be unreliable. Almost all of us have experienced a chat with customer service that disconnects and you have to start completely over.

Thankfully, Business Chat solves this problem and makes getting in touch with customer service a convenient and reliable venture rather than an afternoon wasted.

Joe Wituschek

Joe Wituschek is a Contributor at iMore. With over ten years in the technology industry, one of them being at Apple, Joe now covers the company for the website. In addition to covering breaking news, Joe also writes editorials and reviews for a range of products. He fell in love with Apple products when he got an iPod nano for Christmas almost twenty years ago. Despite being considered a "heavy" user, he has always preferred the consumer-focused products like the MacBook Air, iPad mini, and iPhone 13 mini. He will fight to the death to keep a mini iPhone in the lineup. In his free time, Joe enjoys video games, movies, photography, running, and basically everything outdoors.