What you need to know
- Best Buy now supports Apple's Business Chat feature.
- Customers can now message Best Buy's customer service through iMessage.
Best Buy is the latest company to adopt Apple's Business Chat feature for iMessage.
As reported by Appleosophy, Best Buy has apparently added support for Business Chat, the feature that allows customers to contact a business directly through iMessage rather than on the phone, through email, or in an online chat. Customers will now be able to chat with Best Buy customer support through the Messages app alongside their conversations with friends and family.
According to Best Buy's listing in the Apple Maps app, the company usually responds to new messages "in a few minutes."
For anyone who has attempted to contact customer service at any company over the phone or through email, chat is a really convenient way to do so. However, most chats are online and also tend to be unreliable. Almost all of us have experienced a chat with customer service that disconnects and you have to start completely over.
Thankfully, Business Chat solves this problem and makes getting in touch with customer service a convenient and reliable venture rather than an afternoon wasted.
Master your iPhone in minutes
iMore offers spot-on advice and guidance from our team of experts, with decades of Apple device experience to lean on. Learn more with iMore!
Joe Wituschek is a Contributor at iMore. With over ten years in the technology industry, one of them being at Apple, Joe now covers the company for the website. In addition to covering breaking news, Joe also writes editorials and reviews for a range of products. He fell in love with Apple products when he got an iPod nano for Christmas almost twenty years ago. Despite being considered a "heavy" user, he has always preferred the consumer-focused products like the MacBook Air, iPad mini, and iPhone 13 mini. He will fight to the death to keep a mini iPhone in the lineup. In his free time, Joe enjoys video games, movies, photography, running, and basically everything outdoors.