iPhone 3GS on iOS 4 with AT&T unlimited data plan, experiencing loss of data?
Just heard from one of the folks we know who updated his iPhone 3GS to iOS 4 yesterday only to lose his AT&T data connection completely. Today, when he could no longer even place calls, he contacted AT&T who, after several escalations, informed him there are isolated incidents of iPhone 3GS on iOS 4 with unlimited data plans no longer being able to connect to the network.
They told him they're working with Apple to fix it, and put him name on a contact list so they could let him know when it was resolved.
Our question is -- how isolated is isolated? How's your AT&T unlimited data post iOS 4 update?
Editor-in-Chief of iMore, Executive Producer at Mobile Nations, co-host of Iterate and ZEN and TECH, cook, grappler, photon wrangler.
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I had this same exact problem today. I just retored my Iphone 3Gs and set it up as a new phone in the restore process and it is now working.
Fine here.
I ran into the same problem with my 3gs. You have to do a complete restore and set up your phone as a new one. That worked for me.
No problems here.
I had the same problem yesterday for about 5 r 6hrs. in Louisiana & apple nor AT&T knew how to correct the issue. Somehow the data service miraculously began working.
I have the same problem - no data for me. Stopped by the Apple store and they suggested a restore. Have to wait to I go home to see if it works. My fingers are crossed.
They put his name on a list to let him know when it is working? $10 says he is checking it every minute and will know when it is fixed before AT&T does.
No problems here.
This isn't that isolated and actually started happening Sunday before iOS4 rolled out. I believe they were working on the system. I couldn't make or receive calls all day and the 3gs was cycling between No Service, Searching, donut hole, Edge and no bars. Never got 3G in areas I almost always have it. Then, Monday mid day everything was back to normal. I stopped in at the smart Wireless store and they said they'd been getting calls all day. Essentially no one on AT&T could talk here in Newport, OR (or this region) all day Sunday.
After the update, I can connect but 3G is very slow and at times stops. EDGE is more reliable. This after they seemed to get the 3G network working more smoothly in my area.
This is happening to many people who Jailbroke with Spirit and did not restore first including myself. A restore fixed it.
I've had most or all of these symptoms over the past day. Still not convinced my data is flowing as fast as it used to. Good thing the iPhone 4 is arriving tomorrow.
No issues with my 3G.
fine for me
Happened to me as well. I have a 3gs and was also jailbroken on 3.1.3. Upgraded to 4.0 and it showed I was on 3g but could not access data. Doing a restore right now so I will see if it fixes it.
What I would like to know is if he has no more cell service then why would they put him on a contact list unless it is just an email contact list.
This happend to all of my friends who tried to update while the phone was jailbroken. A restore as a new phone corrects the problem.
I had my 3Gs swapped out by Apple today. The phone kept dropping the 3G network. The Genius bar seemed to think there was some bad part of the upgrade that affected the modem firmware...
No issues for me, 3G working just fine.
Funny. When I saw the headline, I thought "Guess you're not the only one after all".
The issues described above are exactly what I have been experiencing since upgrading to iOS4 yesterday morning, Pacific Time (L.A. market). The problem remains today, and I have not called AT&T to try to have it fixed. I have a late model 3GS on the AT&T unlimited plan. WiFi works fine. I was Jailbroken, by the way, and did not remove all of the software packages. I wonder if that has anything to do with it.
Ditto. 3GS previously jailbroke on 3.1.3. Upgraded last night and didn't realize until I was at work this morning. No cellular data on 3G and edge. Calls and texts still work fine. Guess I'll have to restore later...oh well. Can't wait to have my iPhone 4 in hands tomorrow!!!
Same problem here - Pacific, LA market, 3Gs 3.1.3 (virgin), late-model phone, just replaced by Apple, unlimited iPhone data. I've had spotty 3G, EDGE, or no data at all.
Usually flipping to Airplane mode and back fixes the issue, but it is getting to be a PITA. I'm going to do a full restore and see if that does it. Thanks for the heads-up that I'm not an isolated case, tipb!
BTW, same issue is happening with my wife's 3Gs which was jailbroken 3.1.3 prior to the upgrade. I'll refresh hers tonight and see what happens.
Great! I didn't even notice until this was posted. Thank goodness I have a backup plan.......................... .................................iPhone 4 is on it's way!
switching airplane mode on then off works as a "bandaid". I just tried it out.
Good luck to everyone else!
No problems with mine. 16GB, black, purchased new in August 2009.
I'm using a 3GS on O2 in the UK with unlimited data. I've been experiencing frequent data outages since updating my software yesterday. Also on occasion, since updating, my phone will go suddenly from full reception to 'no service'. O2's serve isn't great at the best of times and this is starting to become more than a little frustrating.
Yeah my data isn't workin at all. The rep said towers in Philly were down and all he could do was reset my connection. Smh
I had this problem I have a black 32 gb 3Gs. And all Internet connection was gone... I could only make calls and send texts after 5-7 specialists later and 2 restores I figured out a best bet solution instead of restoring from your last backup or setting up as a new one try and restore from an earlier back main a week or 2 or a month prior and it will work fine. I told this to an apple rep and he told all his senior advisors of the issue..
Restore as new , problem solved. Unfortunately you loose your pictures taken by phone etc etc. Booo no way around this
Towers are down? lol...Some reps. will say just about anything when an "I'm sorry, but I don't know" would be so much more appreciated. I was pulling down over 3Mbps on my 3GS with full bars in every part of my house. EDGE doesn't work either, so that's two networks that aren't down in my hood. You know, it's funny how calm I am about all of this. Those new anxiety meds have been a runaway hit, I don't mind telling y'all.
I had the same problem and did a restore as new iPhone and things seem to be working better now.
My voicemail password dropped out of the phone. I did not suffer the loss of data issue. Once I retyped my email password the problem self corrected.
No problems with my 3GS... but I did have to restore 1st, since my Jailbroken phone was NOT playing nice with the upgrade process.
I had a weird experience updating my iPhone 3G to iOS 4. Just like everyone else it took forever to update but once it did, everything seemed to be fine. I went to bed and thought nothing of it. Well at 5:08am for no reason my iPhone decided to dial the last called number on my phone. (I keep my iPhone on an iHome iH9 at night that is 10 ft from my bed). My wife heard someone's voice saying Hello? and woke me up. I didn't hear it but then my phone rang and it was the person who had been called calling back to see what I needed. Not sure if anyone else has had this issue, but it was weird to say the least.
Yes, had the same problem this morning on my 3GS (previously Spirit jailbroken on 3.1.3). Fixed it by going to help.benm.at on my iPhone and downloading and installing the AT&T carrier profile.
No problems here with my 3GS. Had the same problem when I was with verizon earlier in the year and there data went down. So as you people can see no carrier is that reliable or perfect.
My non-jailbroken 3GS didn't have any data troubles after the upgrade. I did have to reenter the voicemail password like another user mentioned, and I also had to enter a new passcode. The other weird thing I encountered is that none of my music showed up under "songs" in iPod, but it did show up under "artists" and "playlists". I have manual drag-and-drop of music set up in iTunes, and once I recopied one playlist from iTunes to the iPhone, the music showed up under "songs" in the iPod app as normal.
Same thing. Upgraded to iOS 4 this morning and immediately lost AT&T data.
I'm having the EXACT problem. Reset phone to factory and upgraded through iTunes and now no Data. AT&T said it's Apples issue and Apple has been troubleshooting it with me for the last 45 minutes and no go.
Same exact phone, data plan and OS. No problems at all.
Just had my second weird iOS 4 issue with my iPhone 3G (the first was the phone making calls on its own at 5am). The phone just said "NO SIM" and it wouldn't let me make a phone call. I did a quick google check on this and it appears I am not alone! The good news is that it is a simple fix; just turn the airplane mode on and a minute later turn it off and you have fixed the issue!
I had the same problem this morming and called ATT and no help this is what I did after getting not help from ATT I synchked the phone to itunes did a backup and then restored 3g data worked again!!!!
I have been having this problem for two days now, it is much better this evening. I hope that means it is fixed.
Alright, just rinsed and repeated and this time, I checked the availability of AT&T data after doing the restore, but before restoring to my backup. Turns out that AT&T data works just fine with iOS4 on my 3GS clean all previous apps/photos/settings, etc.) iPhone 3GS. It even says "Activation successful" immediately after it reboots after iTunes asks you to keep your device connected.
However, AT&T data once again did not work after restoring my backup, so I'll try to do the AT&T carrier update that someone mentioned. At least we now know that the data issue is not related to AT&T, but rather to some of our own backups. I'll report back after I try the carrier update.
Oh, and by the way, I also got the Visual Voicemail password error message in both of my attempts to restore my backup. After I type in the correct password, voicemail seems to be work fine.
Upgraded my 3gs yesterday, no problems.
Apple had me create a new ID on my computer and do a restore via iTunes. Everything's working again.
Upgraded my 3gs yesterday, no problems.
It's not just AT&T . I had the same problem on Rogers network . Upgraded from jailbroken 3.1.3 to os4 and couldn't access cell data , restored firmware and restored phone from backup and the problem remained . Finally restored firmware but setup as a new phone and it worked. Must be something in the backup file that screws it up.
Same here AT&T and apple "genius" had no clue. Went home restored the phone from inside iTunes and setup as a new phone and it started working again it seem the carrier files get corrupt or doesn't load
Updated my 3gs yesterday...and boy was it an ordeal, but loss of data was not part of it.
Same problem here, will do a restore and see what happens
ugh!!!! i had this problem when i upgraded to the GM build of iOS 4!
I live in phoenix AZ and AT&T just told me that there is a data outage here.
I've just upgraded to OS4 and lost my data plan. My phone was jailbroken before I upgraded, maybe that has something to do with it. When I do a complete factory reset, the data plan works, but when I restore my backup, the plan stops working.
I had the same problem today! Sporadic data outages! ATT needs to get their stuff together! Why call ATT? I am just going to get a We are sorry Sir, we are working on the problem! And thank you for choosing ATT and allowing us to rape you fiscally, while allowing us to give you crap service!
Im having the same issue. Whats the deal?
Same. here. 3g goes in and out, but EDGE works perfectly fine. Strange.
Mine was JB as well but after the full restore and setting up it up as a new phone it works fine
Live in metro Atlanta-NO PROBLEM AT ALL!!! I have a 3GS with unlimited data. No problem with 4.0.
Yep, looks like the backup file(s) or the fact that some of us were jailbroken. Those are the only two patterns as far as I can tell.
Some of you with 3GS iPhones who responded here didn't say as to whether or not you were jailbroken, or which OS version you were running prior to your successful upgrade.
Went to help.benm.at as instructed by an earlier post. Installed latest Att carrier file and Voilà !.... 3G love has returned!.. i was jb and did not do a clean install so spirit is the culprit. But this suggestion was was quicker than the restore others suggested !
Ditto, but a complete restore as a new phone fixed the problem.
Went to that site but it's in German. Can't figure out what to do
Upgraded to iOS4 on my 3G and noticed that I can no longer stream iTunes podcasts in the background. I've always been able to do this previously on 3.1 and earlier. I've rebooted the phone and no change, maybe just a glitch but still not real happy with it.
Dallas area outage for me. sucks. good thing my new phone will be here tomorrow!
The batter question is, how is your battery life now?
I think that people who hadn't updated their carrier signal software may have experienced this issue. I notices when I was trying to sync, iTunes wanted me to upgrade my carrier settings. Just a thought.
does anyone know how to fix this? this happened to me after updating from 3.1.3 on a 3gs, now i have no internet on 3g, mms, or visual voicemail. this is making me regret upgrading to ios 4
Upgraded to 4.0, 3G no longer works. Restore doesn't fix it.
Sounds made-up... probably some blogger out of ideas thought he/she would start something...
I already knew I was too hasty and tried to upgrade without restoring a 3GS spirit jailbroken. It worked for at least my 1 hr commute and at least a few more hrs in the evening despite the phone doing a lot more fluctuation in signal than usual. Next day, same problem seen. Full restore+new phone worked for me. Has anyone tried to just do a Renew Network Settings. Remembered that while restoring....
When you go to about, check the Carrier, if it's not showing your carrier then you need to reload the OS again. That's what fixed mine.
I had no problems whatsoever...
I had this problem. Just tried the fix this guy recommended - seems to have worked for now. Just ran a test at speedtest.net, and I seem to have the same bandwidth I had before I had the issue.
http://discussions.apple.com/message.jspa?messageID=11735819#11735868
my carrier is turkcell. I've updated from jb 3.1.3 to 4.0! I had problems with 3g but edge and wifi were working so i restored my device. Now it works perfect!
Here in Brazil, i've got the same problem, and still no fix... No 3g connection!!
I upgraded from 3.1.3 to 4.0 and had this problem as well. All I did was go to Settings > General > Reset > Reset Network Settings and now all is right with the world.
On another note, my wife has been trying to upgrade for two days, but after downloading the upgrade, it keeps stopping during the pre-upgrade backup process. Anyone else have this problem? Any suggestions?
Made the mistake of upgrading a JB 3GS on a whim.
Tried booting, resetting network settings, no love. Can't get mail. web, etc.
Performing a factory reset now. /fingers crossed
And that was the fix. Had to restore back to factory settings
grrrrr
No data after upgrading to IOS4
Ask for a credit when you call support and you will get a $30 credit for your trouble.
non-jailbroken 3Gs user here with unlimited data. Upgrade to iOS 4 went smooth as silk...no issues with the phone; no issues with the network. Feels like I just got a new phone!
I can send texts and call but I have no data. I am a 3GS user with unlimited data plan and I just upgraded to 4.0 yesterday. I can't surf the web, go on itunes, or check mail while on signal...
I was getting cannot connect to ITunes store and safari can't load page because no connection. I went to settings/store and re logged in and so far I've no more issues, fingers crossed
Same problem here. LA, California: full bars, can make call, but no data.
Followed suggestion by Smith and now back in business.
Here's what I did:
Connect to a WiFi network on phone. Open Safari and go to help.benm.at
Click on Tethering. Select your country (USA in my case) and select your provider in the next page (AT&T Unfortunately in my case)
Press the Download button and press Install at the next screen.
Reboot your iPhone
Hope this works for you too!
for those of you that did the help.benm.at file/trick. Have you noticed your tethering option is GONE under network settings??? well, at least it has for me. 3Gs JB iOS4 data connection works. my carrier file now is at 7.0. ughhhhhh anybody else fine a fix for this or are you reverting back to carrier IPCC file 5.6??? Please help
Listen to @ Andy brown. Upgraded from a Spirit jailbreak on 3.1.3 on my 3GS. Everything was great but no data no 3G no EDGE. It would show service and signal meter was showing -81 -110 but no Data. Statistics shows 1kb received 0 bytes sent. I had tried everything shy of restoring as a new phone and nothing worked. I figured the post mentioning the help.benm.at was way to simple to work. LISTEN go to help.benm.at on ur iphone. Follow directions for tethering...and voila the data is back as good(or bad) as ever! I did not even have to to a soft or hard reset. Hope this helps!!
Thank god for this thread... I was nearly in tears this morning when I found that 4.0 had turned my phone into ... a phone! (haha, no data.) I too, had jailbroken last month, to get mywi app for tethering. I just used the help.benm.at trick mentioned above and not only am i back in business, but i actually see that the tethering option in network is back. i havent tried it out but i hope it works for my ipad!!!
thanks all!
Apparently there is a bug with a yet to be determined application that the users had downloaded. Of course ATT doesn't know what that app is but you can sync your phone and exclude all app store apps and should be able to get data. In theory...
I have a iPhone 3GS an after the ios4 update my phone started acting strange. My Internet connection is spotty and phone calls are dropping like Ozzy Osbornes brain cells. I guess I'm lucky because my phones working part of the time.
i'm from singapore and i'm having the same problem. apparently the telco cant figure out what the problem is. So i came to the conclusion the switch jailbreak is the culprit.
i got it done by following the step by smith
thanks
Hey, it's me again... anyone having problems with visual voicemail after the benm.at fix?
You just need to go to http://www.unlockit.co.nz/ select continue> custom apn> us AT&T> create> install
Obviously you have to be on wifi and this will re set your carrier apn.
So I had a jailbroken 3gs and decided to upgrade to iOS4. BIG mistake. Now I have no MMS anywhere and no Visual Voicemail! I restored my phone, but back to my old settings. If i wipe my phone completely clean and start it as a new phone setting, is there a way I can put my pictures back on it later? My pictures are my main concern!
Check your Network settings. Mine had 3G turned off. This was definitely an artifact after the iOS4 upgrade
Sanjay
i've probably recovered my iphone 10 times, finally googled the prob and got this page, i thought it was because i dropped my 3GS so many times, glad its not only me, i just got the 3GS and gave my mom my 3G and i'm waiting on the iphone4 to come in the mail in a couple weeks but since 3GS screwed i have been unfortunately using the bbcurve.
My 3GS has never been jailbroken and yet it freezes up every time at the very end when loading. It started right when i updated to iOS4...help
I upgraded to 4.0 from a spirit jailbrake. After this I had no data. I had to restore as a new device to fix this.
Hey, Its the same issue over in singapore too, I just followed the instruction given by Carlos, it worked without doing anything else. Thanks a lot Carlos.
hey, i'm from singapore too and yes, i'm experiencing the same problem. trying to follow the step by step by carlos. shall update if it works for me too!
i have the same problem wit my 3gs no data at all sucks really bad man