Apple Store Employees on the iPhone 3G: Plead the 5th!

Apple Store iPhone 3G Memo

Apple Insider claims to have gotten their hands on a three page memo from Apple to Apple Store staff containing a form of Frequently Asked Questions. We say "a form" because the officially dictated answers to almost all customer questions are pretty much variations on "we dunno."

Highlights include:

  • No holding iPhone 3G's
  • First come, first serve
  • No personal shopping reservations
  • No info regarding upgrades
  • iPod Touch is competitive due to lack of contract requirement
  • No info on future iPod Touch price drops
  • Talk to AT&T about activations
  • Talk to AT&T about corporate and bulk purchases
  • Talk to AT&T about roaming
  • Wait for AT&T to release detailed rate plans

Apple also reminds staff that loose lips sink ships. (They're not to speculate beyond the meager amount of information already released to the public.)

Should be easy, given that it's only a few weeks before release, and we still know so very little...


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Rene Ritchie

EiC of iMore, EP of Mobile Nations, Apple analyst, co-host of Debug, Iterate, Vector, Review, and MacBreak Weekly podcasts. Cook, grappler, photon wrangler. Follow him on Twitter and Google+.

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Reader comments

Apple Store Employees on the iPhone 3G: Plead the 5th!


This is great. keepen secrets. its the only way they can really keep things a secret. but it does make things kinda anoying... theres always going to be one guy in the apple store that wants to talk iphone... now we just have to find him.

Two weeks...two weeks...two weeks...two weeks...
Oh yeah, and then only 52 weeks until the real iPhone 3G (3rd generation).

Of course they should add... that AT&T is forcing anyone with a corporate discount to turn OFF their corporate discount if they want to buy at an Apple Store. Then taking 2-3 "billing cycles" to re-activate it. That means that anyone with a corporate discount would have to pay 15-30% more on their phone bill for 2-3 months if they want to buy at an Apple Store instead of an AT&T Store (which has no stock).