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Apple Watch warranty reportedly covers condensation, debris in the display, and more

Apple Watch warranty reportedly covers condensation, debris in the display, and more

It looks like we now have a list of the types of damage that Apple will cover under the Apple Watch's warranty. There seem to be a number of ways that your Apple Watch can become damaged that make it eligible for service, both in and out of warranty. Under the standard one-year limited warranty,...
AppleCare reportedly takes over support for Beats Music and Apple Pay for business

AppleCare reportedly takes over support for Beats Music and Apple Pay for business

Apple has reportedly brought support for Beats Music under its AppleCare wing today, while also doing the same with Apple Pay support for businesses. The report comes from the folks at 9to5Mac, which states: Starting today, AppleCare will begin providing support service for Beats Music...
Apple support site gains problem-based approach to offer more relevant service options

Apple support site gains problem-based approach to offer more relevant service options

Under the direction of SVP of retail Angela Ahrendts, it looks like Apple is trying to simplify the path to AppleCare support via its online system and its retail chain. In the past, there was a separation on Apple's panel for users to choose between phone, chat, or forums-based support where the...
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AppleCare+ now covers batteries retaining less than 80% of their capacity

AppleCare+ now covers batteries retaining less than 80% of their capacity

AppleCare+ for iPhone, iPad, iPod, and Apple Watch has had its terms updated by Apple. The protection plan now covers battery replacements for devices that retain less than 80% of their original charge capacity. The plan used to cover battery replacements at 50% retention. From Apple's updated...
Apple and the importance of customer service

Apple and the importance of customer service

When you buy a product you're also buying the company that makes it. Sales, gimmicks, ads, all pale to insignificance compared to how they treat you, the customer, in the days, weeks, months, and years following your purchase. It's something that needs to be considered part of the overall value...
Apple Watch warranty reportedly covers condensation, debris in the display, and more

Apple Watch warranty reportedly covers condensation, debris in the display, and more

It looks like we now have a list of the types of damage that Apple will cover under the Apple Watch's warranty. There seem to be a number of ways that your Apple Watch can become damaged that make it eligible for service, both in and out of warranty. Under the standard one-year limited warranty,...
Should you get AppleCare+ for the Apple Watch?

Should you get AppleCare+ for the Apple Watch?

Every Apple Watch comes with AppleCare but also with the option to upgrade to AppleCare+ The free level of AppleCare includes a one year limited warranty on hardware repairs, and 90 days of free technical support. AppleCare+ extends the hardware warranty and technical support to two years and...
AppleCare reportedly takes over support for Beats Music and Apple Pay for business

AppleCare reportedly takes over support for Beats Music and Apple Pay for business

Apple has reportedly brought support for Beats Music under its AppleCare wing today, while also doing the same with Apple Pay support for businesses. The report comes from the folks at 9to5Mac, which states: Starting today, AppleCare will begin providing support service for Beats Music...
Apple support site gains problem-based approach to offer more relevant service options

Apple support site gains problem-based approach to offer more relevant service options

Under the direction of SVP of retail Angela Ahrendts, it looks like Apple is trying to simplify the path to AppleCare support via its online system and its retail chain. In the past, there was a separation on Apple's panel for users to choose between phone, chat, or forums-based support where the...
Apple and IBM bear fruit, AppleCare for Enterprise introduced

Apple and IBM partnership bears fruit, AppleCare for Enterprise introduced

Apple and IBM anounced a partnership earlier this year, and it looks like the alliance is now starting to bear fruit. Apple recently launched an AppleCare for Enterprise website, which looks to be an AppleCare program specifically geared toward IBM's customers. AppleCare for Enterprise...
iPad Air 2 and iPad Mini 3 insurance: Should you get AppleCare or something else?

iPad Air 2 and iPad mini 3 insurance: Should you get AppleCare or something else?

If you plan on picking up a new iPad Air 2 or new iPad mini, one of the questions you're probably asking yourself is whether or not you should buy AppleCare+ insurance, something else, or forego insurance altogether. It's a question we get asked on a rather regular basis here at iMore so I...
iPhone 6 and iPhone 6 Plus insurance: Should you buy AppleCare or something else?

iPhone 6 and iPhone 6 Plus insurance: Should you buy AppleCare or something else?

2014 iPhone buyers guide: How to decide what iPhone extended warranty, if any, is right for you Many new iPhone owners find themselves wondering whether AppleCare+ is worth it or not. More importantly, is AppleCare+ the best option when it comes to protecting your iPhone. When getting a new...
How early iPhone 6 adopters will help Apple refine manufacturing and design

How early iPhone 6 adopters will help Apple refine its design

Within hours of the launch of the iPhone 6, Apple will begin learning about new problems that may plague the new iPhone. Thanks to the company's frontline at its retail stores, employees will be able to quickly gain insight on any issues, defects, or problems with the iPhone when customers bring...

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