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iPhone keeps new users happy, a continued threat to rest of smartphone industry - ChangeWave

iPhone continues to have huge customer satisfaction and low return numbers, poses threat to competitors if it moves beyond AT&T's network to Verizon and others

ChangeWave has released their latest survey results, this time asking 1,009 new smartphone buyers (including iPhone buyers) why they chose the phone they did, how satisfied they were with their new phone, and some general opinions positive and negative about their new phone.

The results in a sentence:

The results show the continuing threat the iPhone poses to the rest of the industry.

The results in a lot of stats:

iPhone had the highest satisfaction of any smartphone at 77%, with Motorola second at 64% and HTC 3rd at 51%. Samsung was last at 35%.

iPhone also had the lowest likelihood of return, with only 7%. Motorola was next with 12%, then HTC with 15%, and Palm was last with 36%.

When asked if non-AT&T users would still have bought their current (Verizon/Sprint/T-Mobile) smartphone if the iPhone were on their carrier, 39% said they would, 32% said they would have gone with an iPhone instead, and 29% weren't sure.

More graphs after the break!

[ChangeWave]

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Are AT&T's new data rates going to drive users away from iPhone, towards BlackBerry?

AT&T's new $15/200MB, $25/2GB tiered, data-capped pricing plans are a huge change for the US mobile industry, and something BlackBerry maker RIM thinks will drive consumers away from high-bandwidth, open internet devices like iPhone and Android and towards low-bandwidth, proxied devices like BlackBerry. Our good buddy CrackBerry Kevin sums it up this "happy day for RIM" as follows:

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iPhone OS 4 beta 5 doesn't show, does that mean GM seed might soon be a go?

Since introducing iPhone OS 4 beta, Apple has kept a rigorous every-2-weeks-on-the-Tuesday update schedule through beta 4... until yesterday. Yesterday, the next Tuesday in line for beta, came and went with nary a beta 5 in sight.

Could be late, or it could be with WWDC 2010 less than a week away Apple is holding off to release the iPhone OS 4 GM (gold master) seed at the show? (Like they did last year for iPhone 3.0).

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AT&T changes iPad data plans, now less for less

As part of their attempt to reboot the matrix of US data rates today, AT&T also altered those "groundbreaking" iPad data plan rates Steve Jobs announced back in February. Existing customers can keep their existing plans, but new customers will get less for less:

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AT&T adds data caps, changes rates for iPhone plans, will support tethering for extra charge

AT&T has just changed the face of cell data in the US by axing their "unlimited" plans, offering cheaper but data-capped (200MB/2GB) plans in their place, and supporting tethering for an additional fee. Existing customers can keep their own plans, but new customers get these starting June 7. Coincidentally, that's the day Steve Jobs takes the keynote stage at WWDC 2010 to announce the 4th generation iPhone HD/iPhone 4G, probably with video chat over 3G.

NOTE: Existing customers -- even if you upgrade to the new iPhone HD/iPhone 4G in June -- can still keep your existing unlimited data plans. You're grandfathered in.

Here are the details:

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Steve Jobs at D8 video: on Apple TV, Google TV, and TV in general

Steve Jobs, spe thinks TV is a hard go-to-market strategy since they give everyone a heavily subsidized set-top box, which makes it hard to sell them another one -- ask Apple TV, ask Roku, as Google in a few months.

Adding boxes and UIs doesn't work. To change that you need to go back to square one, tear up the box, and redesign it with a consistent UI across functions, and get it to consumer in a way they'll pay for. No way to do that yet.

Apple chose to prioritize phone over TV, tablet over TV, but it didn't matter since they couldn't get TV to market. Not a problem with vision or technology, just going to market.

Also, cable companies are regional, and there's no global standard like GSM is for phones. It's vulcanized.

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Steve Jobs at D8 video: bloggers buying stolen iPhone HD/iPhone 4G property and extorting Apple

Steve Jobs comments on the lost/stolen iPhone HD/iPhone 4G prototype that turned up online. Jobs thinks it's an amazing story - theft, buying stolen property, extortion... he thinks there may be sex in there somewhere!

Jobs got a lot of advice saying he should let it slide, shouldn't go after a journalist because they (allegedly!) bought stolen property and tried to extort Apple. Jobs would rather quit. He considers it a matter of their core values.

Video after the break!

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Steve Jobs at D8 video: on iAds and how Flurry made Apple furious

Steve Jobs, speaking at the D8 Conference, thinks Apple is naive, because one day they read that Flurry analytics detected them testing new iPhone and iPad devices by getting developers to put code in their apps that send geolocation and other data from customers back to Flurry. They don't ask customers for consent, violates Apple's privacy rules. It "pissed Apple off".

Even with IadsApple won't block other advertisers but they've decided analytics can only be used for advertising, not to be sent to 3rd parties for sale and for leaking Apple technology. (Steve was fiery mad!)

No excuse not to ask a customer for consent to send private data. Maybe after Apple calms down they'll talk to some of these analytics firms, but it won't be today.

Video after the break! (Again, fiery mad!)

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Steve Jobs at D8 video: Google chose to compete against Apple

Steve Jobs doesn't see platform wars (maybe that's why they lost to Microsoft over PCs!), they just want to make the best products. Google has decided to compete with Apple. Apple took a tiny open source browser (he means KHTML/Konquerer) and made WebKit and left it open source, which is unusual for Apple. Now competitors use it too, WebKit is leading in mobile.

Nokia is still number one in smartphone, RIM number two. Apple still has Google services on iPhone and iPad. Just because they're competing with someone doesn't mean they have to be rude. (Wait, was that a zing at Adobe's ads or Google's I/O trash-talk... or both?)

Video after the break!

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Steve Jobs at D8 video: iPad predated iPhone

We've long heard rumors that Apple was working on "Safari Pad" long before the iPhone, but Steve Jobs confirmed it at D8, saying he thought of a glass display with multitouch and no keyboard. Apple came up with it, got inertial scrolling going and Jobs thought they could make a phone (which was more important). They made the iPhone, and then went back to the tablet for the iPad.

Jobs also discusses how to support and monetize media as it transitions into the digital age.

(Oh, and he doesn't want us to descend into a nation of bloggers -- America needs editorial!)

Video after the break!

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