UPDATED: iPhone 3G in Canada: Rogers Wrecking 6GB Accounts, Fido Ditching iPhone 16GB?

Sarumon Consults the Eye of Rogers on Canadian iPhone 3G Data Rates

UPDATE: Keith from Rogers in the comments:

I’m in the communications department at Rogers and can confirm that we are aware of this issue with the 6GB promotion. It was a technological malfunction that resulted in an error on less than 10 customer accounts. We take these things very seriously and we’re working to fix it. We will, of course, continue to honour the 6GB promotion for those customers who signed up for it.

Thanks Keith, now how about news on bringing back those $30/6GB accounts as standard so Canada reaches some form of parity with US pricing?

ORIGINAL: Prior to the iPhone 3G launch in Canada last year, there was a massive internet and public protest surrounding Rogers exorbitant data plans (not too long ago cresting $100 for 200MB!). To try and turn things around, Rogers offered a limited time $30/6GB plan (which should never have been limited in time) on 3 year(!) contract, and many were quick to sign up for it when they got their new iPhone 3Gs. Fast forward 9 months later, however, and seems some shenanigans are going on again around Rogers way. According to MacNN, people are losing those $30/6GB accounts, way before the 3 years are up:

The problem is allegedly widespread amongst Rogers iPhone customers, and believed to be connected to alterations of a person's account, such as a change in address or phone number. Because the promotional code for the $30/6GB plan no longer exists, discounts may simply be evaporating as accounts are recreated. People who signed up for the $30 price were originally promised that it would persist throughout their three-year contract.

Customer service staff seem to vary greatly in their willingness and ability to solve this problem. NOT. GOOD. ROGERS. Being a GSM monopoly doesn't let you abuse it, remember?

Meanwhile, according to Engadget Mobile, Rogers' wholly owned, discount branded Fido subsidiary seems to be gearing up to ditch the iPhone 3G's 16GB SKU entirely, leaving only the 8GB version on the product list. Fists with the low-end brand, we guess...

So, anyone hosed by Rogers on data, or going to be missing out that 16GB iPhone 3G on Fido? Let us know!

[Thanks Chris for the tip]

Rene Ritchie

Editor-in-Chief of iMore, co-host of Iterate, Debug, Review, Vector, and MacBreak Weekly podcasts. Cook, grappler, photon wrangler. Follow him on Twitter and Google+.

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Reader comments

UPDATED: iPhone 3G in Canada: Rogers Wrecking 6GB Accounts, Fido Ditching iPhone 16GB?

15 Comments

Fists! haha
I am on the iphone data value back, 30$ and 500mb is sufficient along with the call display and vm features.
If this happened to me I would be irate to say the least

I have 16 GB with Fido, I will be able to still use my 6GB data plan right? (I haven't made any alterations to the account).

Robbers, I mean Rogers are the biggest crooks around. Regulators in this country should take note of what these scum bags can do when competition is reduced. Who is to say that Verizon and AT&T won't pull the same crap when it's just them left.

I'm with fido with the 60$ plan (data and phone)... i use my data a fair bit and having gone over the 500mb once. I do have a 16gb phone. Only thing I'm careful with my data is you tubing I don't normally do outside of wifi connections... I really am hoping for the day that bell and telus get into gsm as the phones do seem to be headed that way and there's been talk of them getting it. Maybe then things will get better up here for pricing.

Still $30/6GB for both my 8 and 16gb. No alternation made. And if this is really true, lets just watch our statement and make a complaint. Don't have any problem with Rogers that they didn't fix. We're fortunate that we always end up talking to a good knowledgeable and Customer Service guy. Good Luck to all!!!

I don't know how true these allegations are. I signed up for the 6gb/$30 plan with my blackberry when it came out (Because I had just upgraded to a blackberry, the iPhone upgrade would have cost me a pretty penny). Fast forward to last week, when I finally upgraded to my iPhone. Nothing changed on my account, and I still have my 6gb plan as far as i know.

I'm in the communications department at Rogers and can confirm that we are aware of this issue with the 6GB promotion. It was a technological malfunction that resulted in an error on less than 10 customer accounts. We take these things very seriously and we're working to fix it. We will, of course, continue to honour the 6GB promotion for those customers who signed up for it.

I'm with Fido and bought the original 6GB data plan for 30$. What pisses me off is all the imposed restrictions on what you can do that were never explained. Examples: not allowed to download large apps over the 3g network, skype over 3G not allowed...

Nick Martin, you have no reason to be pissed. The 6GB data plan works no differently than any other regular data plan. It has the same rules as all other plans. Using SKYPE is a big non-no on MOST networks obviously, and that has nothing to do with your 6GB plan.
Furthermore, I'm sick of all the complaining about it not being as good as in the USA. Give me a break! On Fido/Rogers you can use the data for whatever you want mostly, including tethering laptops or switching phones. Down in the USA you have to pay between $50 and $60 for only 5GB of data with the same abilities. So, if you're on the Fidogers 6GB plan for $30, don't forget that you are getting MORE real data than the Americans for HALF the price.
I would rather have 6GB of real data for $30 instead of that garbage "unlimited on-phone only" data for $30 lol.
Now that the great 6GB promo price is gone, currently Fido/Rogers charges $80 for 5GB while AT&T charges $60 for 5GB, so yes it costs a little bit more here and there's some work to be done to bring us in line with the USA, but it's not THAT much different.