UPDATED: iPhone 3G in Canada: Rogers Wrecking 6GB Accounts, Fido Ditching iPhone 16GB?
UPDATE: Keith from Rogers in the comments:
I’m in the communications department at Rogers and can confirm that we are aware of this issue with the 6GB promotion. It was a technological malfunction that resulted in an error on less than 10 customer accounts. We take these things very seriously and we’re working to fix it. We will, of course, continue to honour the 6GB promotion for those customers who signed up for it.
Thanks Keith, now how about news on bringing back those $30/6GB accounts as standard so Canada reaches some form of parity with US pricing?
ORIGINAL: Prior to the iPhone 3G launch in Canada last year, there was a massive internet and public protest surrounding Rogers exorbitant data plans (not too long ago cresting $100 for 200MB!). To try and turn things around, Rogers offered a limited time $30/6GB plan (which should never have been limited in time) on 3 year(!) contract, and many were quick to sign up for it when they got their new iPhone 3Gs. Fast forward 9 months later, however, and seems some shenanigans are going on again around Rogers way. According to MacNN, people are losing those $30/6GB accounts, way before the 3 years are up:
The problem is allegedly widespread amongst Rogers iPhone customers, and believed to be connected to alterations of a person's account, such as a change in address or phone number. Because the promotional code for the $30/6GB plan no longer exists, discounts may simply be evaporating as accounts are recreated. People who signed up for the $30 price were originally promised that it would persist throughout their three-year contract.
Customer service staff seem to vary greatly in their willingness and ability to solve this problem. NOT. GOOD. ROGERS. Being a GSM monopoly doesn't let you abuse it, remember?
Meanwhile, according to Engadget Mobile, Rogers' wholly owned, discount branded Fido subsidiary seems to be gearing up to ditch the iPhone 3G's 16GB SKU entirely, leaving only the 8GB version on the product list. Fists with the low-end brand, we guess...
So, anyone hosed by Rogers on data, or going to be missing out that 16GB iPhone 3G on Fido? Let us know!
[Thanks Chris for the tip]