AT&T

AT&T To Pro-Rate Cancellation Fees - Wait-a-Thon

AT&T is doing the right thing (never mind that this most was likely something that they were forced into). Namely, they're going to pro-rate the cancellation fee that you have to pay if you leave your 1 or 2 year plan early:

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AT&T to Offer "Unlimited" Calling Plan for iPhone. More Dropped Calls in More Places

Unlimited calling plans seem to be all the rage these days, with every carrier provision subscribers with "all you can speak" plans. Now even iPhone users will soon be able to gab all they want, and not pay dearly for it in the next billing cycle. According to Engadget, AT&T will be soon offer a special iPhone bundled unlimited calling plan for the low price of just $119.99 a month. Not a bad deal I suppose, if you spend ever waking hour of your day with a cell phone symbiotically attached to your face.

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AT&T is Not Developing Tethering Feature for iPhone. Sorry Boys and Girls

Yes, it seems The Boy Genius Report jumped the shark by misinterpreting some cryptically worded internal memo from AT&T as proof positive the company would soon be rolling out a tethering feature (and plan) for iPhone. Sadly, or not, it is not to be. Nope turns out that memo described nothing more the process of tethering iPhone to iTunes. Ironically that document was intended to clear up customer confusion and had precisely opposite effect. AT&T - Raising the bar.

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EDGE Data is Down in the Central US (Updated with Why)

Ouch! According to this thread on the Apple forums (via TUAW), AT&T users from Chicago to Milwaukee to St. Louis to Kansas City aren't able to get online via EDGE. That's a major black-eye for AT&T -- and of course it doesn't just affect iPhone users. Things are supposed to get running again by the end of the day ...unless it take until February 5th. I'm based down in Florida so everything's in the clear.

You down?

Update: Gizmodo tells us what's going on:

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AT&T On List of Most Anti-Tech Companies...

Mark Sullivan of PC World compiled a list of five technology groups that frequently conspired to be anti-consumer. That, or they were really just a bunch of jerks. Well, AT&T makes the list twice, showing up in the list for various groups they belong to at #3 and #4. Well, they kind of show up in #5 too -- #5 is a critique of most wireless carrier parties involved in the 700 MHz auction that Google's part of. What kept AT&T from being at #1 and #2? Big pharma and the recording industry. Not too shabby!

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Round Robin: AT&T Tilt

For the past few days, I've been working with the AT&T Tilt, a Windows Mobile smartphone. I've used Windows Mobile before, so this isn't quite the new experience that the BlackBerry Curve was, but I haven't used the latest version of Windows Mobile (version 6) either. I used WM5 with a Treo 750 for a while, but I ended up dealing with a bad bug that prevented calls from ringing. That was pretty much a killer for the device, and I stopped using it.

And that would be the end of the story, but for the Smartphone Round Robin. And here we are again.

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iPhone is AT&T's Top Earner

Highlights from a report from a report by Strategy Analytics:

  • iPhone tops AT&T sales chart at 13% of AT&T's device sales
  • 4th best-selling phone in U.S., selling 1.1 million units. Total # of iPhones sold: maybe 1.325 million
  • based on current trajectory, iPhone will be #1 best-selling phone in the next quarter or two
  • current #1 is still the RAZR V3
  • two age segments standing out that are purchasing iPhone in droves: 20-30 and 50-60.
Having owned a RAZR and been frustrated with the poor software shipped on it, I will do a little dance when it's no longer #1.

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People's Court: AT&T Employee Scams Money from iPhone Buyers, or Guy Gets Screwed By Co-Worker?

One of my readers sent me the following story. You be the judge as to the true guilty party.

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AT&T Will Pro-Rate Termination Fee


figure 1: AT&T has made some changes to benefit customers out of enlightened self-interest.

In news that should please anyone on AT&T, and if you have an iPhone, odds are good that this is you, AT&T is making consumer-friendly changes to how they do things. First, AT&T announced that they will begin pro-rating termination fees. The longer you stay on in your contract, the less of a fee you'll have to pay. They also announced that they will not require a new contract for a simple change of service. Both are welcome changes.

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