Survey

Why is AT&T asking if you want an iPhone with a hardware keyboard?

AT&T seems to be conducting an online survey, asking customers if they'd like an iPhone with a hardware keyboard.

Which one smartphone, if any, would you most likely consider buying if they were all using the iOS (Apple) operating system.

Along with the traditional full touchscreen slab (think all iPhone models to date, four other options are presented:

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AT&T iPhone users see more than twice the dropped calls of Verizon iPhone

A recent ChangeWave report surveyed 4,068 wireless subscribers and revealed that AT&T iPhone users see more than double the amount of dropped calls compared to their Verizon iPhone peers. AT&T iPhone users reported that 4.8% of calls were unexpectedly dropped on the network, a far cry from Verizon at just 1.8% of calls. This lines up with a survey of overall cell phone customers that found 4.6% of AT&T subscribers and 1.4% of Verizon customers have reported dropped calls.

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Apple iPad crushing competition in consumer demand and customer satisfaction ratings

Despite growing competition as new tablets begin to enter the market, Apple's iPad is still king when it comes to consumer demand and customer satisfaction according to a recent ChangeWave survey.

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ChangeWave: AT&T iPhone users looking to switch to Verizon?

A new survey from ChangeWave takes a closer look at how the Verizon iPhone may shake up the mobile market, revealing the highest churn rate AT&T has seen since ChangeWave began surveying mobile subscribers. A total of 4,050 subscribers were surveyed, with 15% of AT&T and T-Mobile users saying they were likely to switch carriers in the next 90 days, compared to only 4% from Verizon.

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AT&T ranked worst carrier in the US by Consumer Reports

In a recent survey by Consumer Reports, AT&T ranked the worst in a whopping 8 out of 9 categories. The survey took into account the top four carriers - Verizon, AT&T, Sprint, and T-Mobile. it also looked at a few of the bigger regional carriers as well. Verizon came in at number one out of the four nationwide carriers. It only fell 2nd next to US Cellular.

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iPad gaining on Kindle in e-Reader market share

Apple's iPad is gaining fast on Amazon's Kindle in the battle for eBook reader dominance according to a new survey conducted by ChangeWave Research.

The Amazon Kindle (47%; down 15-pts) is hanging on to a rapidly diminishing lead over the Apple iPad (32%; up 16-pts) among current e-Reader owners.

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Apple's iPhone 4 leads the pack in smartphone customer satisfaction

Apple's iPhone 4 topped the charts in customer satisfaction again with 8 out of 10 users being very satisfied with their smartphone device. From ChangeWave:

As we’ve consistently seen in our consumer smart phone demand surveys, the Apple iPhone continues to outperform the industry in terms of customer satisfaction.

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iPad highest scoring product in American Customer Satisfaction history

iPad owners seem to be loving their devices, according to the American Customer Satisfaction Index. Overall consumer satisfaction with personal computers has grown 4% since last year putting people's overall satisfaction level at 78 out of 100 points. When you break that down, iPads are leading the pack. Satisfaction with the iPad has grown 2% since the last survey. This puts iPad customer satisfaction at 86 points. This is higher than any other manufacturer and 9 points ahead of any other competitor. Dell, HP, and Acer all scored 77s.

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23% of AT&T users would switch to Verizon iPhone [survey]

Credit Suisse has run a survey asking, if AT&T lost iPhone exclusivity, would users switch to another carrier like Verizon. 23% said they would go to Verizon while 3% would go to Sprint and 2% to T-Mobile.

When TiPb ran a Verizon-only switching poll, 34% of our readers said they'd make the switch in a heartbeat, while 20% said they were AT&T for life, and the said it would depend on the plans and rates.

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