10.5-inch iPad Pro users complain of reboot bug in iOS 13.4

iPad Pro
iPad Pro (Image credit: Rene Ritchie/iMore)

What you need to know

  • A new boot loop bug is plaguing the 10.5-inch iPad.
  • Users are complaining that their device gets stuck in the loop following updating to iOS 13.4.
  • Apple's community forums are full of complaints.

Several Apple Community Forum users are reporting that a reboot bug is plaguing the 10.5-inch iPad Pro running iOS 13.4 or later.

As first reported by NoteBook Check:

Apple's iPad OS has greatly expanded the iPad's multitasking abilities, but updates to the OS does not seem to have been a smooth experience for many iPad Pro owners. A reader wrote in to us describing that the iPad OS 13.4 and above update has resulted in constant restarts to his iPad Pro 10.5; a look at the Apple Community pages showed that the problem wasn't an isolated case.Apparently, the iPad Pro 10.5 would restart every 180 seconds while in use. This issue wasn't noticed in iPad OS 13.3.1 but started becoming prominent after the updating the tablet to iPad OS 13.4 and subsequently, to iPad OS 13.4.1. The owner was informed by Apple Support that it could be a hardware problem, but manually downgrading to iPad OS 13.3.1 apparently rectifies it. The issue seems to be still persistent even with the latest 13.5 update.

Because the iPads seem to be constantly restarting, even a complete factory restore through DFU mode doesn't necessarily work. Some users note that Apple diagnostics did not find any hardware issues, and this certainly seems like a software issue. One strange remedy mentioned includes squeezing the iPad Pro near the battery, however even this proves only to be a temporary fix, and we wouldn't recommend it. Users who have rolled back to 13.3.1 were able to alleviate the problem, further confirming that this is a software issue.

It remains to be seen whether Apple will be able to issue some sort of fix for this through an iPadOS update.

Stephen Warwick
News Editor

Stephen Warwick has written about Apple for five years at iMore and previously elsewhere. He covers all of iMore's latest breaking news regarding all of Apple's products and services, both hardware and software. Stephen has interviewed industry experts in a range of fields including finance, litigation, security, and more. He also specializes in curating and reviewing audio hardware and has experience beyond journalism in sound engineering, production, and design. Before becoming a writer Stephen studied Ancient History at University and also worked at Apple for more than two years. Stephen is also a host on the iMore show, a weekly podcast recorded live that discusses the latest in breaking Apple news, as well as featuring fun trivia about all things Apple. Follow him on Twitter @stephenwarwick9