FedEx could soon let you track deliveries from other couriers, not just is own

FedEX plane
FedEX plane (Image credit: FedEX)

What you need to know

  • FedEx is reportedly working on a new feature called Crosstrack.
  • Crosstrack would be available in the company's app and allow deliveries via other couriers to be tracked alongside its own.

FedEx already lets people track the progress of shipments that are working their way through its network. But soon its app could also allow people to track what's happening with parcels being delivered via other couriers, too.

The feature, dubbed Crosstrack, isn't yet official and FedEx itself wouldn't confirm its existence to TechCrunch. But a new report cites a developer seemingly working on the app when it says that Crosstrack is in the works.

TechCrunch shared a screenshot of how the feature would likely work once made available. It's said to still be in development currently and could well change before launch.

It shows how the mobile app's search and tracking screen would be split into two tabs: one labeled "FedEx" and another labeled "Crosstrack." In the Crosstrack tab, FedEx app users could see a photo of their incoming purchase, the sender's information — like Target, eBay or Wayfair, for instance — and the date of the scheduled delivery alongside the tracking number. When the item has arrived, the app will notate this with green text and a green checkmark.

Fedex Crosstrack Screenshot Leak

Fedex Crosstrack Screenshot Leak (Image credit: TechCrunch)

TechCrunch suggests that the move to track other couriers via the FedEx app shows how Shopify's Shop app is changing the way people track deliveries. That app pulls in shipments from other retailers and via all couriers and keeps them in one place, something countless other iPhone apps in the App Store already do. But the idea of FedEx allowing people to track deliveries from its competitors is still a stange one, even if it does now seem to be in the cards.

The development, if as described, would be interesting, as it represents the competitive pressure Shopify is having on the wider industry. As e-commerce booms, in part thanks to consumer shifts prompted by the pandemic, the ability to track all packages in one app has become a key selling point for Shop. The Shopify app today is now No. 4 in the Shopping category and has a noteworthy 4.8-star rating across some 3 million reviews, which speaks to consumer demand for this sort of offering. FedEx would do well by serving its audience with a similar feature.

FedEx itself hasn't confirmed that the Crosstrack feature exists, let alone when we can expect it to be made available for people o use.

Oliver Haslam

Oliver Haslam has written about Apple and the wider technology business for more than a decade with bylines on How-To Geek, PC Mag, iDownloadBlog, and many more. He has also been published in print for Macworld, including cover stories. At iMore, Oliver is involved in daily news coverage and, not being short of opinions, has been known to 'explain' those thoughts in more detail, too. Having grown up using PCs and spending far too much money on graphics card and flashy RAM, Oliver switched to the Mac with a G5 iMac and hasn't looked back. Since then he's seen the growth of the smartphone world, backed by iPhone, and new product categories come and go. Current expertise includes iOS, macOS, streaming services, and pretty much anything that has a battery or plugs into a wall. Oliver also covers mobile gaming for iMore, with Apple Arcade a particular focus. He's been gaming since the Atari 2600 days and still struggles to comprehend the fact he can play console quality titles on his pocket computer.