Having trouble with iMessage or FaceTime? Here's the fix!
iMessage and FaceTime are wonderful, empowering, enabling technologies that... can frustrate the crap out of you at times. One of those times is when you update or restore your iPhone, iPod touch, or iPad to a new operating system - like millions of people just did with iOS 7 - and it stops working. If you're having trouble with iMessage or FaceTime, if they won't activate or simply won't work, here are some things you can try!
How to turn FaceTime or iMessage off and then back on in Settings
- Launch Settings by tapping the icon on the Home screen
- Scroll down to Messages or FaceTime
- Toggle the switch from on (green) to off (white)
- Wait a minute
- Toggle the switch back to on (green)
- Wait for it to re-activate
How to hard reboot your iPhone, iPod touch, or iPad
- Make sure you're on Wi-Fi
- Hold down both the Home button on the front, and the Sleep/Wake button on the top of your device
- Wait for the Apple logo to appear
- If it still doesn't work, repeat step 1 (turning FaceTime or iMessage off and on)
How to reset network settings
- Launch Settings by tapping on the icon on the Home screen
- Tap on General
- Scroll all the way to the bottom and tap on Reset
- Tap on Reset Network Settings
- If it still doesn't work, repeat step 1, then step 2, above (Turning FaceTime or iMessage off and one, rebooting).
One of those, or a combination of them al, should get you going again. If it works for you, or if you find any other ways to trouble shoot, let us know in the comments!
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Rene Ritchie is one of the most respected Apple analysts in the business, reaching a combined audience of over 40 million readers a month. His YouTube channel, Vector, has over 90 thousand subscribers and 14 million views and his podcasts, including Debug, have been downloaded over 20 million times. He also regularly co-hosts MacBreak Weekly for the TWiT network and co-hosted CES Live! and Talk Mobile. Based in Montreal, Rene is a former director of product marketing, web developer, and graphic designer. He's authored several books and appeared on numerous television and radio segments to discuss Apple and the technology industry. When not working, he likes to cook, grapple, and spend time with his friends and family.
Tap Reset Network Settings Confirm the changes and re-add your wi-fi password(s). When the device resets, make sure you make sure after re-adding your passwords, the iMessage and FaceTime is activated by tapping them in the setting app. Make sure they're on. You should be all set.
Tap off cellular data With iOS 7, I'm noticing a lot of bugs with the GPS end of the software. The relationship between software and hardware are not working as well as they would with this update. Try these steps and we'll keep going back and forth if you like. It's a apple community here to help. Good luck and let me know.
The answer to your question is because again, the iOS 7 is a complete overhaul on how everything works with your device from the battery calibration to how phone calls are delivered. You need to prepare your device for this in the proper way. The only way is to update your phone via iTunes. Since you are having issues, I would back up your data and start as a new phone especially for battery loss. For instance, when I upgraded to iOS 7, I calibrate my battery once a week to keep optimal life of the battery (Apple says once a month so you can buy a iPhone every two years, but if you do it every week, you can extend the life on the battery up to 3 years) and within two and a half hours, my phone was gone. Obviously it was a software problem so I had to back up my data and reset my iphone as new and read everything. It's hard and difficult, but well worth it. I can't tell you how much of a difference it has made. Try it, you won't regret it. Remember, to backup on your computer AND iCloud. When you have a new iphone set up, you can log onto iCloud and re add contacts and notes.
Photos will be re added through time or through iTunes. The difference between iOS 7 over the air and iOS 7 through iTunes is massive. The iOS 7 over the air weighs at 780MB I believe in and the iOS 7 through iTunes is 1.24 GB. The last update for iOS 7.0.1 was 21MB over the air and on iTunes was 1.19GB. There is a huge difference and why updating through iTunes has been and will always be the best of the best way to get your best software. The iTunes download is the complete software again with the fixes meanwhile the over the air download is the patch only, but the complete software. This makes a huge difference from like I said the battery calibration to phone call delivery. It's frustrating, but until in a perfect world, Apple makes software that can wow people like Steve Jobs did once upon a time, this is the only real way.
My Facetime and imessage both tell me to check my network connections...
Tap reset network settings. This should calibrate the problems you might have with iMessage.
I have tried everything! The Double Holding top and Menu button rest;
The Rest of the Network Settings - Turning off and on again after each new attempt and even rest the entire phone Hard Start, no change! THEN! I remembered! I tried to FaceTime with my last years module iPad and nope! same thing... Checked my phone to check if my Number had be cut off, Nope!
SO my iPhone and iPad faceTime does not work so it is not the actual device reference the BUG on iar download of updates as this began to not work before I updated the iPhone and the iPad is still on the old iOS7 Everything I can think of and so far took from this site to try has failed so what better to do then ask you guys to help me?
Can you Please! I have a new born and work away and this is the only means to see her - I think/know... that there is someone that can help? another reason why it won't connect?
- connect in iTunes
- in the Summary page click on "Back Up Now"
- after the back up click on "Restore iPhone" to download and install a fresh copy of iOS 7.
- when completed it will ask to "Set up as New or Restore from Backup" pick "Restore from Backup" and choose the fresh backup you just made before.
- once the backup is loaded iTunes will sync everything else.
This worked on an iPhone and iPad mini for me.
Back up phone on iTunes
Turn off FaceTime and iMessage
Erase all content and settings
(Settings-general-reset-erase all content)
Then set up as new phone
Activate iMessage with Apple ID
Then restored all old info. It's lengthy but it seems to have success on other sites as well Sent from the iMore App
The only thing that worked was a complete restore!
Then everything worked perfectly with minimum effort.
It just takes time, which I didn't really have late at night, because I've got so many apps and so much music on my phone, which all had to be reloaded.
I just used the last back up and everything was fine.
it always says that my imessage is waiting for activation and asks me to use my apple id for my imessage.
so after i enter it, it says that i need to check my network connection
i turn my imessage on and off and it keeps giving me texts saying that i may be charged for using facetime and imessage. shortly after i get a text saying that i have no credit despite being on plan
The wifi and network internet both work because I'm currently on my iPhone posting this comment, what do I do?
Both my mums phone and mine use the same apple account, and we have both recently updated to ios 7. However, our imessages keep connecting together. How do I stop this from happening??
the other option then is to create a new email add, one of u keeps the one linked to the apple id and the other uses that email add.. only solution i can think off
We reset the phone but the issue is still there.
Imessage hangs in activation mode however does work. what it doesnt register is the sim card number, so messages can only be sent via email address. One issue we did realise was that the email address previoulsy used for imessage had disappeared. ill explain:
My friend uses her husbands apple id and her email address is added as an alternative address for her phone. post update her email address disappeared from the list hence why she couldnt send messages. when trying to reactivate the email add it would not allow as it said that is was linked to another apple id ( we never did this but seems apple created an apple id for said email address) way round it was to create a new email add, add that as a new email address to the apple id and the voila it worked, however it now means previous email address no longer works and all her contacts will need to update her contact address.
After all this, imessage still hangs in waiting to activate- like i said it still works ( not confirmed if it does on 3g but def on wifi)
spent all day yesterday fiddling with it- no content with the solution as its not working as it should but temporary fix until a new release or another solution.
have considered getting a new sim as it may have something to do with it....
In Settings we scroll downed to iMessage to see if it had been switched off however, the toggle green/white switch is completely gone. We had another user try to send us an iMessage to see if we could receive one, but when they tried they got a message that said "...is not registered with iMessage. Strange because they are able to use and download App which required the same log in info as iMessage... any ideas??
That didn't work for me for iMessages. I was having
the same issue as a lot of others. Had to tap message
and send as a text.
When your fix didn't work (I haven't reset my Network settings)
I investigated some more and I unchecked my email so only my phone # is used for texts and after I unchecked it my imessages are finally going through.
So my suggestion, try having only your phone # checked under iMessage-Send and Receive, to send texts.
I'm still having to text pictures with only the text feature. iMessage does not work for pictures on my iPhone 5.
I wish I wouldn't have done this update...
Don't they test, retest, test again and again on a lot of
iPhones before offering an update?
I know they have a lot of iPhones at their disposal! PS
It sure is hard to comment here on a iPhone. The typing window isn't tall enough...
I have an iphone 4, recently updated to 7.0.2, and am experiencing the "waiting for activation" issue when attempting to use Facetime:
I have already reset Facetime and iMessage, I have performed a hard reset, and I have restored my iphone via iTunes.
I still receive the "waiting for activation" error, and therefore cannot use Facetime.
I did wat was suggested but then after a while it's stops sending as iMessage again. Why is it doing this? I've reset my network multiple times
Even find my FaceTime to try it ,, what should i do ?
What if icloud storage is full and no backup done' can this affect imessage
please your help
Thanks & Best Regards
My new Ipod 5th gen works great and everything but when I try to set up the imessage and FaceTime it sucks. I have an Apple ID and I put the password in but it says that i need to check the network and try again. I have had full bars when doing this so I am so confused... I tried all of these steps it nothin works :( help me!!!
My name is Chloe Vitums, and I've been having troubles turning on iMessage on my iPhone 4. Every time I tried to activate it, it wouldn't allow me to log into my apple id and instead would say "Waiting for activation..." . So I took some advice on another comment and turned off my cellular and it let me log in, but now it still says waiting for activation but doesnt seem to be working at all its gone on for about 40 minutes and its still not activating. please help.