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How to get a refund on Super Mario Run

Super Mario Run is an amazing game that really brings the feel and flavor of Nintendo's characters to iPhone. It's also free to play, at least at first. If you want to get more levels unlocked, though, you need to pay $9.99 for a one-time in-app purchase.

If, for some reason, your child makes the purchase without permission, you make it by accident, or you simply decide it wasn't what you wanted to do, there is a way to ask for a refund.

How to get a refund using your iPhone or iPad

Apple hasn't built any links to problem reporting into the iTunes Store or App Store apps, so if you're stuck using the web on your iPhone, iPod touch, or iPad as well. If it's more convenient, you can go directly to problem reporting via your email receipt.

  1. Launch Mail from your Home screen.
  2. Search for "Your receipt from Apple" if it's not immediately visible.
  3. Tap on the receipt for the Super Mario Run in-app purchase.
  4. Tap Report a Problem next to the purchase you want to report. You will be redirected to Apple's problem reports page.
  5. Enter your Apple ID and password when prompted.

  1. Tap Choose Problem and select a problem from the menu.
  2. Enter details for your problem, then tap Submit.

You should hear back from Apple within a few days to a week with whether your request for a refund is approved.

How to get a refund using the web

If you're not at your computer, or simply prefer to sidestep iTunes, you can still request a refund using any web browser.

  1. Go to Apple's problem reports page: https://idmsa.apple.com/IDMSWebAuth/signin?appIdKey=6f59402f11d3e2234be5b88bf1c96e1e453a875aec205272add55157582a9f61&language=CA-EN (opens in new tab)
  2. Login with your Apple ID user name (typically your email address) and password.
  3. Select the app tab.

  1. Select Report a Problem to the right of the Super Mario Run in-app purchase.
  2. Click on Choose Problem and select your problem from the menu.
  3. Enter details about your problem and then click Submit.

Select the item you want to report, then select a problem from the menu, then enter details about the problem and click submit

You should hear back from Apple within a few days to a week with whether your request for a refund is approved.

How to get a refund using iTunes on Mac or Windows

  1. Launch iTunes on either your Mac or Windows PC.
  2. Click on Account.
  3. Type in your Apple ID and password when prompted.
  4. Click on See All under your Purchase History.

  1. Click on the arrow next to the purchase batch that contains the Super Mario Run in-app purchase.
  2. Click on Report a Problem at the bottom of the purchase batch.
  3. Click on Report a Problem next to the single item you wish to report. You will be redirected to Apple's problem reports page.

  1. Login with your Apple ID user name (typically your email address) and password.
  2. Select the appropriate tab—all, music, movies, TV shows, apps, or books.

  1. Select Report a Problem to the right of the purchase you want a refund for.
  2. Click on Choose Problem and select your problem from the menu.
  3. Enter details about your problem and then click Submit.

Select the item you want to report, then select a problem from the menu, then enter details about the problem and click submit

You should hear back from Apple within a few days to a week with whether your request for a refund is approved.

Note on refunds

App Store refunds typically take a day or two to process and you might get contacted by Apple support to verify the reason for the request. If you have any questions, let me know in the comments!

Rene Ritchie
Contributor

Rene Ritchie is one of the most respected Apple analysts in the business, reaching a combined audience of over 40 million readers a month. His YouTube channel, Vector, has over 90 thousand subscribers and 14 million views and his podcasts, including Debug, have been downloaded over 20 million times. He also regularly co-hosts MacBreak Weekly for the TWiT network and co-hosted CES Live! and Talk Mobile. Based in Montreal, Rene is a former director of product marketing, web developer, and graphic designer. He's authored several books and appeared on numerous television and radio segments to discuss Apple and the technology industry. When not working, he likes to cook, grapple, and spend time with his friends and family.