Apple Store customer orders iPhone 15 Pro Max, receives Android instead

Fake iPhone from Apple Store Android
(Image credit: TheEdmard)

Ever purchased an iPhone directly from the Apple Store Online? You’ll know how seamless the whole process is, from ordering on Safari to the delivery at your door. Well, one customer in the UK expected the same excellent service but instead received a fake iPhone 15 Pro Max.

Reddit user u/theEdmard ordered a 256GB iPhone 15 Pro Max in Natural Titanium from Apple’s UK website, but as soon as they opened the package from DPD, they “immediately knew it wasn’t right.”

The smartphone inside the box of the exact iPhone they had ordered looked suspiciously different from the iPhone you see when browsing the Apple Store. The fake iPhone had a chin at the bottom of the device and definitely wasn’t using an OLED display. 

“Once I turned it on, I was greeted with a very poor setup process, and I immediately clocked that it was an Android device in a skin.”

“I managed to skip all the setup screens and get into the phone. It has Facebook, YouTube, and TikTok installed already. The OS is glitchy and horrible, and the camera is like a slideshow that crashes if you try to use any UI element on the screen.”

u/theEdmard has opened a ticket with Apple Support and is waiting to hear about the next steps to determine at what point the iPhone purchased directly from Apple was tampered with. They also own AtWrk, a company that works on software solutions for businesses, one of which is a fraud prevention platform that is already on this peculiar case.

Fake iPhone from Apple Store Android

(Image credit: TheEdmard)

Be wary of fake iPhones — iMore’s take

This is an extremely bizarre situation, but you’d have to presume that something has happened between the iPhone leaving Apple’s warehouses and arriving at the customer’s front door. 

iPhone theft is rife, and with delivery companies, there is always a possibility that, at some point, someone tampers with a package along the way, especially with an expensive product like an iPhone.

Luckily, when purchasing from a large retailer, they will likely have insurance in place with the delivery company and replace tampered goods. DPD has assured the customer in question here that the package had not been tampered with, and that opens up a whole load of questions as to where the fake iPhone initially came from.

As someone who purchases from Apple frequently, I have little doubt that this issue will be resolved and the customer will receive a genuine iPhone 15 Pro Max, but we’ll have to monitor this story and hope that this is a one-off circumstance rather than a continuous issue that we all have to stay wary of.

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John-Anthony Disotto
How To Editor

John-Anthony Disotto is the How To Editor of iMore, ensuring you can get the most from your Apple products and helping fix things when your technology isn’t behaving itself. Living in Scotland, where he worked for Apple as a technician focused on iOS and iPhone repairs at the Genius Bar, John-Anthony has used the Apple ecosystem for over a decade and prides himself in his ability to complete his Apple Watch activity rings. John-Anthony has previously worked in editorial for collectable TCG websites and graduated from The University of Strathclyde where he won the Scottish Student Journalism Award for Website of the Year as Editor-in-Chief of his university paper. He is also an avid film geek, having previously written film reviews and received the Edinburgh International Film Festival Student Critics award in 2019.  John-Anthony also loves to tinker with other non-Apple technology and enjoys playing around with game emulation and Linux on his Steam Deck.

In his spare time, John-Anthony can be found watching any sport under the sun from football to darts, taking the term “Lego house” far too literally as he runs out of space to display any more plastic bricks, or chilling on the couch with his French Bulldog, Kermit.