Comments on: MobileMe Says Sorry About 'Push', Gives 30 Free Days http://www.imore.com/2008/07/16/mobileme-says-sorry-about-push-gives-30-free-days/ More of everything iPhone and iPad Sat, 26 May 2012 02:22:29 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Tom http://www.imore.com/2008/07/16/mobileme-says-sorry-about-push-gives-30-free-days/comment-page-1/#comment-10599 Tom Wed, 16 Jul 2008 18:40:57 +0000 http://www.theiphoneblog.com/?p=3334#comment-10599 <p>One other thing...</p> <p>I agree with Casey, I would prefer a product that "just works" over an apology. I do, however, understand the massive undertaking Apple has been fighting head-on the past week or so, and I understand bugs are possible. Considering we are dealing with version 1.0 type stuff, it is unrealistic to expect perfection.</p> <p>Unlike many other tech companies that would have just taken the attitude of "deal with it while we fix it," Apple is taking a higher road, and that is far better a path in my eyes.</p> One other thing...

I agree with Casey, I would prefer a product that "just works" over an apology. I do, however, understand the massive undertaking Apple has been fighting head-on the past week or so, and I understand bugs are possible. Considering we are dealing with version 1.0 type stuff, it is unrealistic to expect perfection.

Unlike many other tech companies that would have just taken the attitude of "deal with it while we fix it," Apple is taking a higher road, and that is far better a path in my eyes.

]]> By: Tom http://www.imore.com/2008/07/16/mobileme-says-sorry-about-push-gives-30-free-days/comment-page-1/#comment-10597 Tom Wed, 16 Jul 2008 18:34:48 +0000 http://www.theiphoneblog.com/?p=3334#comment-10597 <p>Ya know, a million and one people will still complain about Apple and the improper wording of the initial advertisements and whatnot, and they will say this move isn't "enough," but this says a lot to me. As a sales rep by profession, I know the value of building relationships, and that is what Apple does. Sure, I am not disillusioned enough to think I am more than just a money paying customer in their eyes when all is said and done, but they know the value of admitting mistakes and trying to make up for it. That right there makes me want to do business with them, because no matter how small it is, it makes me feel like I am at least partially cared about. </p> <p>This email is case in point, and it goes a long way with me. I was tempted to cancel MobileMe before my trial even ran out; not because of the Mac to Cloud delay, because I honestly don't care about that, but because of the bugs on the Web Apps with not reading calendars, duplicating mail when deleting, and a few other things. This email from Apple admitting they are having problems and that they are trying to remedy it changed my mind.</p> <p>While it may not be the same kind of close relationship building I shoot for with my clients, it is still the same concept, and it is more than most major corporations will do. Bravo.</p> Ya know, a million and one people will still complain about Apple and the improper wording of the initial advertisements and whatnot, and they will say this move isn't "enough," but this says a lot to me. As a sales rep by profession, I know the value of building relationships, and that is what Apple does. Sure, I am not disillusioned enough to think I am more than just a money paying customer in their eyes when all is said and done, but they know the value of admitting mistakes and trying to make up for it. That right there makes me want to do business with them, because no matter how small it is, it makes me feel like I am at least partially cared about.

This email is case in point, and it goes a long way with me. I was tempted to cancel MobileMe before my trial even ran out; not because of the Mac to Cloud delay, because I honestly don't care about that, but because of the bugs on the Web Apps with not reading calendars, duplicating mail when deleting, and a few other things. This email from Apple admitting they are having problems and that they are trying to remedy it changed my mind.

While it may not be the same kind of close relationship building I shoot for with my clients, it is still the same concept, and it is more than most major corporations will do. Bravo.

]]>