Sadly, my "Buy All" feature somehow includes all those albums that I've already converted to MP3's. I wish there were someway around that. Frankly... the whole burn to CD is a pain, and I would likely pay to upgrade everything, if it better identified the apple "protected" tracks/albums. (And yes, I realize that the upgrade is also including a higher quality track, and that might explain why I still see those tracks... too bad my old ears can't hear any difference).

After they flipped the switch to DRM-free across the catalog, the same upgrade engine (all or nothing) was still in place.

Now they've changed it. (Again, after soaking early adopters who -- at this point -- really should know they're being soaked as often as possible, right?)

I get it - but changing policy after 2 weeks? This was intentional. Get the schmucks like me to overpay for songs I had forgot I even downloaded and once maxed out, get more people in on this a la carte basis. Dont even toss them a bone with some % credit of what was paid.

I could see if it were a few months later like with the iPhone repricing but this really does put a bad taste in my mouth because the concept of all or nothing was so egregious from the beginning.

Anyway, sorry for the vent and I will just move to other avenues to download music and video. No need to be as loyal as I have been since its not rewarded.

I hope you're doing well today! I understand that you've heard that the iTunes Store is allowing upgrades to iTunes Plus Content on a song to song basis rather than having to upgrade your entire library and you would like a refund because you have already upgrade your entire library.

Your request for a refund for your iTunes Plus upgrade was carefully considered; however, according to the iTunes Store Terms of Sale, all purchases made on the iTunes Store are final. This policy matches Apple's refund policies and provides protection for copyrighted materials.

iTunes Plus upgrades have always been on the entire content of your library, not a song to song basis.

I realize the option to upgrade your entire library or nothing at all is inconvenient and honestly quite expensive for some of our customers. I myself have decided not to upgrade my entire library due to these factors. I encourage you to leave your opinion about this issue on our Feedback page. More than once I've seen changes done to the iTunes Store solely on the feedback we receive from our great customers.

Your efforts to share your feedback are very much appreciated.

Thanks again for being a valuable iTunes Store Customer. Have a great one!

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.

Another kick in the arse for being an early adopter.

F U apple.