Verizon to begin charging $2 fee for online and phone payments

Verizon to begin charging $2 fee for online and phone billpay

Our sibling site Android Central has confirmed that, beginning January 15th of 2012, Verizon Wireless will start charging a $2 fee for bills paid online or over the phone.

The fee will help allow us to continue to support these single bill payment options in these channels and is designed to address costs incurred by us for only those customers who choose to make single bill payments in alternate payment channels (online, mobile, telephone).

Neither AT&T nor Sprint charge similar fees for bills paid online or over the phone. With AT&T there is, however, a small fee for paying a bill through a customer service representative by phone instead of by IVR (interactive voice response).

This may put a few subscribers off a bit.

Source: Verizon Wireless via Android Central, PhoneScoop

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Andrew Wray

Andrew Wray is a Salt Lake City, Utah based writer who focuses on news, how-tos, and jailbreak. Andrew also enjoys running, spending time with his daughter, and jamming out on his guitar. He works in a management position for Unisys Technical Services, a subsidiary of Unisys Corporation.

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Reader comments

Verizon to begin charging $2 fee for online and phone payments

39 Comments

Money grubbing bastards. Not cool maybe I'll pay them $2 less every bill because they work for me bitches you want me to use your service ? Impress me, don't screw me

Yea. What he said. Everyone should complain. Don't bite the hand that feeds you. A lesson is in order here.

Does this come as a surprise? Verizon been charging for visual voicemail, something that's free on AT&T. So nothing Verizon done can surprise me. They is just a money hungry crooks. I'm glad I dumped their sorry ass.

Kind of silly. So the only option to pay without incurring additional costs would be to send them a check? Now I ask you, does that make sense? Isn't that going to cost them more to have humans handling the paper checks?
I hope all Verizon customers pay by check...I just don't see this fee lasting.

Wow another reason to have AT&T as they NEVER charge you for paying your bill online or over the phone in fact the prefer it.
Let's see outages with Verizon twice now and then starting to charge a fee for paying your bill who really has the better network?

Just so it's understood, this fee does NOT apply to people using their "autopay" system. It only seems to matter if you pay using their phone system or if you make one time payments. I'm not defending Verizon I just want to let anyone who has a Verizon account know before making a rash decision. Clearly they are trying to get everyone to use the autopay system which is the cheapest for them.

I don't want ANYONE auto paying my bank account - especially Verizon. This is just another excuse for a money grab for them

So we try to help the planet and go green by doing paperless billing and payment and now Verizon wants to charge for that. How sad. No shame in their game.

They take FOREVER to post a check if you pay them via snail mail... I've incurred a late fee before when I mailed a check two weeks prior to due date - it cleared my bank but they never posted it till AFTER they charged me a fee. I've been a long time Verizon customer since my BB days.... I've really noticed the slower data speeds compared to my AT&T friends with iPhones. I might be looking to change over next time my plan is due...

A fee which you did not agree to when you signed to original contract so, yes they are changing the contract.
Care to try again?

I wondered how long before Verizonwireless followed Verizon who have had this same policy for the past 6-8 months.
It is strange though that Verizon Wireless was the same company that, when a federal fee was ended they added an administation fee for the same amount, then when uproar ensued they backtracked and then quietly slipped it back into the bills.
Worse still, if there is something wrong with their autopay system and it fails to debit your credit/debit card you get no notification from either company that something went wrong, you just get a nasty email saying you failed to pay your bill a month later.
It might be time to part ways with Verizon.
I used to use them because of a reliable service but it seems they are getting all AT&T on everyone with extra charges and crappy service.

How does someone paying online or via mobile incur more costs for them? Its all automated. It's much cheaper for people to pay their bills online or via mobile. Anytime you have to pay people to do the work a computer can do its going to cost more. This is absolutely disgusting. Someone should start a FB protest. First tiered data now this crap.

Sounds like Verizon just wants to ensure people pay on time using auto-pay. This would've gone over better if the 2.00 was added after due date.

They already add a $5 late fee if it's past due.
Clearly this is a move by Verizon to help the ailing postal industry! Everyone mail in your payments to Verizon, also make sure they are sending you paper statements since they don't cost extra to you!

Everyone needs to relax. Unless you pay online or by telephone every month with a credit card it looks like you have nothing to worry about:
There are numerous payment options available to our customers where the fee is waived or where no fee applies. They include:
Electronic check online (My Verizon Online, My Verizon Mobile/Handset). Fee waived.
Electronic check via telephone. Fee waived.
Enrollment in AutoPay using credit/debit/ATM card or electronic check; fee does not apply
Online from the customer’s home-banking service provider website; fee does not apply.
Credit/debit/ATM card, electronic check or cash at a Bill Payment Kiosk, Panel or with a representative at a Verizon Wireless Communications Store; fee does not apply.
Use of a Verizon Wireless Gift Card or Verizon Wireless device Rebate Card to pay a bill in-store, online or by telephone; fee does not apply
Paper check or money order mailed to the VZW remit address on customer’s bill; fee does not apply.
(From http://news.verizonwireless.com/news/2011/12/pr2011-12-29b.html)

Sorry for the editing, cutting and pasting didn't work too well. Click on the link I provided to read VZW's official statement on the new fee.

An online MyVerizon payment via debit/credit card appears to be subject to the fee unless it's auto-pay...

this is insane and I'm highly upset as a vzw customer who uses his debit card every month, how dare you charge me because I don't want to grant YOU the CONVEINANCE of AUTOMATICALLY dipping into my account. F.O.H.
As with all my bills, light gas, etc, I take whatever measure is necessary to make sure I don't have to pay a service fee for the ability to pay for a service.
Now all of a sudden the price of the plan is not enough to cover the cost of customers playing for their plans. Ridiculous.

Why is any one surprised this is from an industry that actually has a charge (activation fee) so that they can start billing you.

Wow, Verizon was a rip off then and it still is now. Ever since the end of the Pre-pay days (2007), Verizon seemed to be getting worst and worst IMO. Once the iPhone came out, that was the green light for me to leave. AT&T isn't perfect, but hey, they don't even Charge me a Late Fee.

I will do w/e it takes to avoid this fee by all costs. My bill is 140 per month after tax and that's ALLLLLL their getting until I decide to downgrade or cancel.
And their lucky I work at a place where Verizon has the best signal cause I'd cancel RIGHT now. ETF or not.
Don't let an ETF keep you with a carrier. In the end they always lose more than they gain when they lose customers. An ETF is usually 2 or 3 month's bills. If you were going to stay 3-6 years with them then who lost more?

Ahh, but there's the rub. Since VzW is actively changing the terms of the contract you are free to either take their changes and keep you existing contract, or cancel that contract without having to pay the ETF!! The early termination fee is your penalty should you choose to terminate the contract early. Since they are changing the contract terms, they are in essence canceling the contract you agreed to meaning you are now free to back out without penalty.
So now you can take you nice shiny new iPhone4S to AT&T or better yet, sell it on eBay for a ton and use half of that ton to start a new contract with AT&T.

Oh Verizon, did you see 800,000 customers left netflex when they did their goofy rate thing? By the way, I am charging you a $2.00 convince fee every time I have data problems, and dropped calls. You may end up owing me money. Guess you can erase #PMT from my phone. I will like a full paper bill each month.

I pay a fee to pay my electric bill online, I pay a fee to pay my car payment online, I pay a fee to use PayPal and eBay. Not defending Verizon but its not like they're the first to do it and they won't be the last. Not worth getting all mad and worked up about, in my opinion.

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