Apple Repair Program Update HeroSource: Apple

What you need to know

  • Apple is expanding its Independent Repair Provider program to over 200 countries.
  • Providers will be able to apply for the program starting this week.

Apple is expanding its Independent Repair Provider program to more than 200 countries. The program, which lets repair providers access genuine Apple parts, tools, repair manuals, and diagnostics, is already running with 1,500 providers across the United States, Canada, and Europe.

Scott Baker, the owner of Mister Mac in Wimberley, Texas, says that the program has been a major success for his business and town.

"Being a part of the Independent Repair Provider program has been a huge benefit to my business, employees, and customers ... Since joining, we've received great support from Apple, and we're able to deliver that same level of service to our customers. It has even brought genuine excitement to our town."

Nils Weber, project manager for Pro Repair GmbH in Germany, says that the program has enabled their business to adapt to customers requiring mail-in repair during the pandemic.

"The Independent Repair Provider program has been a very positive experience for us and for our customers ... During COVID-19, reliable access to parts has allowed us to adapt our business to accommodate the sudden high demand for mail-in repairs from our customers."

As Apple explains, there is no cost for a repair business to join the program but it does require that one Apple-certified technician is on staff.

There is no cost to join Apple's Independent Repair Provider program. To qualify, repair providers need to commit to have an Apple-certified technician to perform the repairs. The process for certification is simple and free of charge. Qualifying repair providers can purchase genuine Apple parts and tools at the same price as AASPs and receive free access to training, repair manuals, and diagnostics.

Check out the announcement to find out all of the countries that the program will now be available in.

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