Apple says AT&T Apple Card billing issue is fixed, but is it?

Apple Card Wallet app on iOS
Apple Card Wallet app on iOS (Image credit: iMore)

What you need to know

  • An issue with Apple card saw AT&T payments mislabeled.
  • Users were seeing payments made to a Texas company called Waters Hardy & Co.
  • Apple says the issue has now been resolved, but Waters continues to be inundated with customer calls.

An issue with Apple Card statements that saw AT&T payments mislabeled as 'Waters Hardy & Co' has been fixed, says Apple.

Earlier this week, mislabeled transactions caused confusion amongst Apple Card users:

Reported by MacRumors, Apple Card users are getting confused when finding a transaction from "Waters, Hardy & Co" on their credit card statement. Oddly enough, it appears that the transactions are actually from AT&T and not an occurrence of widespread fraud.According to the report, the issue is very new, only starting to show on the transaction history for Apple Card users yesterday. Unfortunately for Waters, Hardy & Co, this mislabeling prompted so many calls to their offices that they had to shut their phone lines down.

According to The Verge, the issue has now been fixed:

Apple tells The Verge that the issue has been resolved and that AT&T transactions won't be labeled as Waters, Hardy & Co. moving forward. The company hasn't answered questions about why the transactions were mislabeled in the first place, though.

However, a report from AppleInsider claims that the 10-person Dallas firm is still being inundated with phone calls, suggesting that there is still confusion amongst customers. Waters told the outlet that as soon as they switched their phone lines back on they were immediately "swamped" with calls. Waters noted that it might take some time for the changes to start showing up on customers statements.

AT&T reportedly told The Verge it was still investigating the issue but hadn't seen any problem processing payments, indicating to AT&T customers that at the very least, their money does seem to be going to right place, even if their Apple Card statement doesn't reflect that just now.

Stephen Warwick
News Editor

Stephen Warwick has written about Apple for five years at iMore and previously elsewhere. He covers all of iMore's latest breaking news regarding all of Apple's products and services, both hardware and software. Stephen has interviewed industry experts in a range of fields including finance, litigation, security, and more. He also specializes in curating and reviewing audio hardware and has experience beyond journalism in sound engineering, production, and design. Before becoming a writer Stephen studied Ancient History at University and also worked at Apple for more than two years. Stephen is also a host on the iMore show, a weekly podcast recorded live that discusses the latest in breaking Apple news, as well as featuring fun trivia about all things Apple. Follow him on Twitter @stephenwarwick9