What you need to know
- An issue with Apple card saw AT&T payments mislabeled.
- Users were seeing payments made to a Texas company called Waters Hardy & Co.
- Apple says the issue has now been resolved, but Waters continues to be inundated with customer calls.
An issue with Apple Card statements that saw AT&T payments mislabeled as 'Waters Hardy & Co' has been fixed, says Apple.
Earlier this week, mislabeled transactions caused confusion amongst Apple Card users:
According to The Verge, the issue has now been fixed:
However, a report from AppleInsider claims that the 10-person Dallas firm is still being inundated with phone calls, suggesting that there is still confusion amongst customers. Waters told the outlet that as soon as they switched their phone lines back on they were immediately "swamped" with calls. Waters noted that it might take some time for the changes to start showing up on customers statements.
AT&T reportedly told The Verge it was still investigating the issue but hadn't seen any problem processing payments, indicating to AT&T customers that at the very least, their money does seem to be going to right place, even if their Apple Card statement doesn't reflect that just now.
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Stephen Warwick has written about Apple for five years at iMore and previously elsewhere. He covers all of iMore's latest breaking news regarding all of Apple's products and services, both hardware and software. Stephen has interviewed industry experts in a range of fields including finance, litigation, security, and more. He also specializes in curating and reviewing audio hardware and has experience beyond journalism in sound engineering, production, and design.
Before becoming a writer Stephen studied Ancient History at University and also worked at Apple for more than two years. Stephen is also a host on the iMore show, a weekly podcast recorded live that discusses the latest in breaking Apple news, as well as featuring fun trivia about all things Apple. Follow him on Twitter @stephenwarwick9