No one in this English village can order Apple products online — here's why

Color Widgets Iphone Hero
Color Widgets Iphone Hero (Image credit: Christine Romero-Chan / iMore)

What you need to know

  • Apple does not deliver to PO boxes.
  • Apple's online store confuses Boxted's address with PO box addresses.

Apple's policy of not delivering products to PO boxes is fine, most of the time. But for people living in Boxted, near Colchester in England, it's downright annoying. The reason? Apple's online store thinks they all live inside a PO box.

According to a Daily Mail report, one customer was so frustrated when trying to order an iPhone that she ended up giving up — and bought a Samsung Android phone instead.

Celine Driscoll, one of 1,400 people living in Boxted, points out that the village has a special place in history — seemingly of the belief that the Apple Store should know all about it.

The mum-of-two, who was buying a £400 iPhone, was amazed that Apple did not know about the village's place in history.'Boxted has a famous airfield which played a vital part in World War II missions down to Germany.

Ignoring the ridiculousness of that quote for a moment, the problem is a very real one. Driscoll was seemingly trying to order an iPhone SE and clearly isn't the only one unable to place orders to Boxted. Is this an issue affecting any location with "box" in the name? Possibly!

As much as we love the iPhone SE, it isn't the best iPhone Apple sells. You should still be able to order one to be delivered to your home, though. Some people suggest that this is a relatively new situation and say they were able to order from the Apple Store at some point in the past. Whatever Apple did to break things, let's hope it gets fixed soon!

Before anyone else resorts to buying a Samsung!

Oliver Haslam

Oliver Haslam has written about Apple and the wider technology business for more than a decade with bylines on How-To Geek, PC Mag, iDownloadBlog, and many more. He has also been published in print for Macworld, including cover stories. At iMore, Oliver is involved in daily news coverage and, not being short of opinions, has been known to 'explain' those thoughts in more detail, too. Having grown up using PCs and spending far too much money on graphics card and flashy RAM, Oliver switched to the Mac with a G5 iMac and hasn't looked back. Since then he's seen the growth of the smartphone world, backed by iPhone, and new product categories come and go. Current expertise includes iOS, macOS, streaming services, and pretty much anything that has a battery or plugs into a wall. Oliver also covers mobile gaming for iMore, with Apple Arcade a particular focus. He's been gaming since the Atari 2600 days and still struggles to comprehend the fact he can play console quality titles on his pocket computer.