Roblox costs Mom $3000 as ten-year-old uses credit card on App Store
Apple refused the refund.
A 10-year-old spent over $3000 on the popular gaming app Roblox without her mom realizing it until it was too late.
Georgina Munday, from Denbighshire in Wales, United Kingdom, saw hundreds of small transactions on her banking app after her daughter changed the password on her iPad.
Munday has warned parents to "be vigilant" of children using in-app purchases after seeing the transactions rack up to £2500 ($3100). Her daughter, who has autism, had been off school for a prolonged time and was using Roblox to pass the time.
Munday told the BBC she initially thought her account had been hacked. "We'd just seen hundreds of transactions, these payment confirmations, so then the panic set in - oh my gosh, whose card is this on?,"
After seeing the huge bill, Munday tried to contact Apple and her bank, but both refused a refund. She then took her story to BBC Radio 4's You and Yours show which focuses on helping consumers under challenging situations.
"It was a really stressful time. I am not working at the minute, I am looking after my daughter. The last few months have been quite stressful, so maybe we have had our eye off the ball. I just thought I would have to pay it off in installments over the next few years.
"I rang up Tesco Bank and they said they couldn't do anything about it because it was my daughter. So I tried Apple again - they just read me their terms and conditions. So that's when I contacted the BBC, You and Yours, consumer program."
Tesco Bank finally agreed to refund the full amount.
Be wary of in-app purchases
Unauthorized payments are a real concern for parents of young children, with apps on the App Store and games becoming more and more driven by in-app purchases.
Apple is clear that parents and guardians should use Family Sharing to always require authorization of purchases and not disclose passwords to their children. But sometimes, it's not always possible.
Roblox told the BBC, "Roblox has a robust policy for processing refund requests where there may have been unauthorized payments from a person's account.
"This process is detailed in our help center here."
"Parents also have access to a suite of Parental Controls that can be used to determine how much their children can spend, and set spend notifications to increase visibility over their children's spending on Roblox."
So remember, keep your passwords away from your children, and as Georgina Munday learned the hard way, be vigilant.
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John-Anthony Disotto is the How To Editor of iMore, ensuring you can get the most from your Apple products and helping fix things when your technology isn’t behaving itself.
Living in Scotland, where he worked for Apple as a technician focused on iOS and iPhone repairs at the Genius Bar, John-Anthony has used the Apple ecosystem for over a decade and prides himself in his ability to complete his Apple Watch activity rings.
John-Anthony has previously worked in editorial for collectable TCG websites and graduated from The University of Strathclyde where he won the Scottish Student Journalism Award for Website of the Year as Editor-in-Chief of his university paper. He is also an avid film geek, having previously written film reviews and received the Edinburgh International Film Festival Student Critics award in 2019.
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In his spare time, John-Anthony can be found watching any sport under the sun from football to darts, taking the term “Lego house” far too literally as he runs out of space to display any more plastic bricks, or chilling on the couch with his French Bulldog, Kermit.
It’s beat down time. Oh wait. This is a new generation. It’s time for some “tough love”…. ;)
Oh yeah, that’s what I’m talking ‘bout. That board is guaranteed to educate, if used correctly….(laughing)
But no, in todays world all someone has to do is cry and all the rules get changed.
Tough love helps some people but not others. Thankfully, those it helped overwhelmingly outnumber those it didn’t.
Here's one for you.
I’m not sure I’d call a cricket paddle tough love. Lazy parenting might fit though. Either way enjoy your night.