What you need to know
- Apple Watch and iPhone customers appear to be missing out on carrier rebates.
- Many took to Twitter to express their displeasure.
- T-Mobile and Verizon customers say they haven't received their rebates or were never offered them in the first place.
Customers of major carriers including Verizon and T-Mobile say they haven't received their rebates for devices like the iPhone 13 and Apple Watch Series 7, or were never offered them in the first place.
The issues were picked up by Bloomberg's Mark Gurman on Twitter, who noted:
FYI for @tmobile customers buying a Watch Series 7: The carrier is wrongly denying the rebate advertised on Apple's website, with phone support saying the promotion doesn't exist. Would hold off on buying for this deal unless it works for others. pic.twitter.com/K07S3B2or8FYI for @tmobile customers buying a Watch Series 7: The carrier is wrongly denying the rebate advertised on Apple's website, with phone support saying the promotion doesn't exist. Would hold off on buying for this deal unless it works for others. pic.twitter.com/K07S3B2or8— Mark Gurman (@markgurman) November 18, 2021November 18, 2021
Other users immediately chimed in to say they were experiencing the same issue, one noted:
And another stated:
I haven’t gotten the $200 for my iPhone 13 Pro yet either. https://t.co/0EPhGwELadI haven’t gotten the $200 for my iPhone 13 Pro yet either. https://t.co/0EPhGwELad— Glenn Fleishman (@GlennF) November 18, 2021November 18, 2021
Customer support on Twitter for T-Mobile and Verizon looked to address individual complaints, however, it is unclear if this will lead to a wider rectifying of what looks to be quite an endemic issue.
When it unveiled its new best iPhone in September, Apple heavily emphasized the generous carrier subsidies on offer:
The full details of the carrier rebates offered can be found on Apple's website (opens in new tab).
Stephen Warwick has written about Apple for five years at iMore and previously elsewhere. He covers all of iMore's latest breaking news regarding all of Apple's products and services, both hardware and software. Stephen has interviewed industry experts in a range of fields including finance, litigation, security, and more. He also specializes in curating and reviewing audio hardware and has experience beyond journalism in sound engineering, production, and design.
Before becoming a writer Stephen studied Ancient History at University and also worked at Apple for more than two years. Stephen is also a host on the iMore show, a weekly podcast recorded live that discusses the latest in breaking Apple news, as well as featuring fun trivia about all things Apple. Follow him on Twitter @stephenwarwick9
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