If you're having issues downloading your ebooks or audiobooks in Apple Books, getting configuration errors, or other problems, here are a few things you can try.
Can't download? Check your cellular data
Are you getting an error when trying to view the Book Store or redownloading an iCloud-stored book in your library? You might have cellular data disabled on your iPhone or iPad. If your device is not on a wi-fi network, cellular data must be enabled to download a book.
- Tap Settings.
- Tap Books.
- Turn on Cellular Data.
Items missing? Can't read? Try redownloading
We've seen reports of downloaded audiobooks not transferring properly from an old iPhone to a new one. If your book displays strange errors or doesn't look quite right, it may have gotten garbled on download.
In these cases, you may want to try deleting the book and redownloading it. Warning: Unless you're syncing annotations, highlights, and bookmarks through iCloud, you'll lose them when you delete the book.
Here's the process for deleting and redownloading a book; similar steps apply to audiobooks.
To delete a book
- Tap the Books app.
- Tap the Library tab.
- Tap Edit.
- Tap the book you want to delete.
- Tap the Delete button.
- Tap Remove Download.
To redownload a book
Unless you've hidden a book, it will still be visible in your library. You'll know that this is the case if a small cloud icon appears beneath the book. To re-download it, just tap it.
If the book you've deleted doesn't appear in your Library, do this:
- Tap Reading Now.
- Tap your picture or initials in the upper right-hand corner of the screen.
- Under My Purchases, tap Books.
- Tap All Books.
- Find the book you want to download and tap the download button.
If all else fails: Talk to Apple
Having an issue we haven't listed here? It's always worth contacting Apple Support and chatting with their online support team to see if they can fix your issue. You can also leave a comment below, or drop a note in our forums.
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