Apple has instituted a "Display Module Replacement Program" for owners of iPhone X that have been experiencing issues with the display, including a lack of responsiveness or incorrect responsiveness.
From Apple Support:
Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module. An affected device may exhibit the following:
- The display, or part of the display, does not respond or responds intermittently to touch
- The display reacts even though it was not touched
Apple or an Apple Authorized Service Provider will replace the display module on eligible devices, free of charge.
No other iPhone models are part of this program.
There's no serial number or anything else to check. It can affect any iPhone X sold at any time, from launch in November of 2017 until it was removed from the lineup in September of 2018.
If you're experiencing either of the issues outline about, make an appointment with your local Apple Store or Apple Authorized Service Provider, or contact Apple Support for mail-in service, to get it taken care of.
There's no general warranty extension as part of the program, but Apple will cover this specific repair for up to 3 years from the date of purchase. If you previously paid for this repair, you can contact Apple for a refund.
As always, before you take or send your iPhone X in for repairs, make sure you've backed it up to iCloud or iTunes.
Sometimes it seems like Apple doesn't listen to people with issues and other times replacement programs seem to launch without angry internet-celebrity tweets, blog posts, and YouTube videos. If that makes you wonder if signal, not noise — the quantity of complaints triggering internal escalation and quality assurance mechanisms — than you're wondering right.
Unfettered internet outrage can cause Apple to move faster and on smaller scale problems than it otherwise might, but data from customer repairs is what really causes the vast majority of these programs to be triggered.
If you've experienced this issue, let me know, and also let me know how the repair goes.
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