iPhone X got 'touch issues'? Check Apple's new Display Module Replacement Program

iPhone X
iPhone X (Image credit: iMore)

Apple has instituted a "Display Module Replacement Program" for owners of iPhone X that have been experiencing issues with the display, including a lack of responsiveness or incorrect responsiveness.

From Apple Support (opens in new tab):

Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module. An affected device may exhibit the following:

  • The display, or part of the display, does not respond or responds intermittently to touch
  • The display reacts even though it was not touched

Apple or an Apple Authorized Service Provider will replace the display module on eligible devices, free of charge.

No other iPhone models are part of this program.

There's no serial number or anything else to check. It can affect any iPhone X sold at any time, from launch in November of 2017 until it was removed from the lineup in September of 2018.

If you're experiencing either of the issues outline about, make an appointment with your local Apple Store or Apple Authorized Service Provider, or contact Apple Support (opens in new tab) for mail-in service, to get it taken care of.

There's no general warranty extension as part of the program, but Apple will cover this specific repair for up to 3 years from the date of purchase. If you previously paid for this repair, you can contact Apple for a refund.

As always, before you take or send your iPhone X in for repairs, make sure you've backed it up to iCloud or iTunes.

Sometimes it seems like Apple doesn't listen to people with issues and other times replacement programs seem to launch without angry internet-celebrity tweets, blog posts, and YouTube videos. If that makes you wonder if signal, not noise — the quantity of complaints triggering internal escalation and quality assurance mechanisms — than you're wondering right.

Unfettered internet outrage can cause Apple to move faster and on smaller scale problems than it otherwise might, but data from customer repairs is what really causes the vast majority of these programs to be triggered.

If you've experienced this issue, let me know, and also let me know how the repair goes.

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Rene Ritchie
Contributor

Rene Ritchie is one of the most respected Apple analysts in the business, reaching a combined audience of over 40 million readers a month. His YouTube channel, Vector, has over 90 thousand subscribers and 14 million views and his podcasts, including Debug, have been downloaded over 20 million times. He also regularly co-hosts MacBreak Weekly for the TWiT network and co-hosted CES Live! and Talk Mobile. Based in Montreal, Rene is a former director of product marketing, web developer, and graphic designer. He's authored several books and appeared on numerous television and radio segments to discuss Apple and the technology industry. When not working, he likes to cook, grapple, and spend time with his friends and family.

3 Comments
  • I just had the display on my iPhone XS replaced last Friday because of this issue. It appears that it isn't just the iPhone X but the XS as well. From what I understand the displays are the same, so I guess it makes sense. If you do have the issue and it proves intermittent, take a video of it with another device when it starts acting up. Phone had problems, but sure enough when I got to the Apple Store I couldn't replicate and their diagnostics weren't showing anything, but they took one look at the video and authorized the repair.
  • I feel my Xs has the same problem. I wanted an exchange, but I had no proof there really was a problem. It just seemed off or out of sync to my swipe, and anyway, I figured they'd just tell me I was swiping it wrong.
  • I thought my XS Max might have this problem, but it turns out it's just the Facebook app being **** as usual. The Facebook app doesn't always register touches when scrolling, it's like it's disabled temporarily whilst it's loading new posts