iPhone 15 users must install this software update ahead of iPhone data transfer

iPhone 15 Pro Max First impressions
(Image credit: Future / Stephen Warwick)

Apple has issued a day-one software update to iOS 17 that iPhone 15 users must install if they want to transfer data directly from a previous iPhone, rather than using an iCloud backup. 

It comes amidst a spate of reports that iPhones were getting stuck on the Apple logo when transferring data from an old device. “When you choose “From Another iPhone” during setup to transfer apps and data from your previous iPhone to a new iPhone with iOS 17, you might get stuck on the Apple logo,” the company confirmed

Apple has issued iOS 17.0.2 to fix this issue. It’s a vitally important update that iPhone 15 users must do before they proceed with installing apps and data from an old iPhone. It’s worth noting that the stuck-on Apple logo issue only seems to be affecting iPhone to iPhone data transfers. I had no issues restoring from an iCloud backup despite not choosing the software update. 

Fix iPhone 15 data transfer - stuck on Apple logo

As Mark Gurman notes, you can install this by plugging your iPhone into a computer, however, a much easier way is to simply accept the prompt that shows during setup. 

If you’ve fallen foul of this issue already, Apple has some steps you can follow to restore your new iPhone:

You can read the full steps here. If you’ve not encountered the issue yet or your iPhone 15 is yet to arrive, just go ahead and ensure the software update is done to avoid all of that palaver. 

Stephen Warwick
News Editor

Stephen Warwick has written about Apple for five years at iMore and previously elsewhere. He covers all of iMore's latest breaking news regarding all of Apple's products and services, both hardware and software. Stephen has interviewed industry experts in a range of fields including finance, litigation, security, and more. He also specializes in curating and reviewing audio hardware and has experience beyond journalism in sound engineering, production, and design. Before becoming a writer Stephen studied Ancient History at University and also worked at Apple for more than two years. Stephen is also a host on the iMore show, a weekly podcast recorded live that discusses the latest in breaking Apple news, as well as featuring fun trivia about all things Apple. Follow him on Twitter @stephenwarwick9