Once open, Apple Stores are giving us 14 days to return things

Apple Store 5th Ave in NYC
Apple Store 5th Ave in NYC (Image credit: iMore)

What you need to know

  • Apple Stores around the world are closed.
  • Only those in Greater China remain open.
  • Apple has published an FAQ explaining everything.

With Apple Stores around the globe now closed in an attempt to help contain coronavirus, Apple has issued an FAQ to its website. In that FAQ you'll find answers to some important questions, including how to return things when there's no store to return them to.

The short answer to that one is that you don't. But fear not because Apple is giving everyone an additional 14 days after their local store's reopening in order to return unwanted products, as spotted by MacRumors.

Q: I want to return a product I recently purchased but the 14-day return period will end before March 28--what should I do?A: Don't worry. We'll accept your return up to 14 days after we reopen.

Apple also explains how customers can get items back if they have been repaired at an Apple Store, as well as explaining that Apple Stores should reopen on March 28. It's possible that won't happen, though, with Apple waiting to see how things stand when that date rolls around.

If you have questions surrounding the closure of Apple Stores outside Greater China, this FAQ should help out. If you have a question that hasn't been answered, reach out to Apple Support in the first instance.

Oliver Haslam

Oliver Haslam has written about Apple and the wider technology business for more than a decade with bylines on How-To Geek, PC Mag, iDownloadBlog, and many more. He has also been published in print for Macworld, including cover stories. At iMore, Oliver is involved in daily news coverage and, not being short of opinions, has been known to 'explain' those thoughts in more detail, too.

Having grown up using PCs and spending far too much money on graphics card and flashy RAM, Oliver switched to the Mac with a G5 iMac and hasn't looked back. Since then he's seen the growth of the smartphone world, backed by iPhone, and new product categories come and go. Current expertise includes iOS, macOS, streaming services, and pretty much anything that has a battery or plugs into a wall. Oliver also covers mobile gaming for iMore, with Apple Arcade a particular focus. He's been gaming since the Atari 2600 days and still struggles to comprehend the fact he can play console quality titles on his pocket computer.