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You can't use your Apple Card on Amazon anymore and nobody knows why

Apple Card physical and virtual
Apple Card physical and virtual (Image credit: Lory Gil / iMore)

What you need to know

  • Apple Card can no longer be used when shopping at Amazon.
  • Existing cards have been removed as payment options.
  • Users adding new cards are seeing errors.

Update, October 23 (3:30 pm ET): Amazon has released a statement concerning the issue

Apple Card owners can no longer use their card to pay for purchases on Amazon and there doesn't seem to be any indication as to why that is.

As spotted by users on Reddit and then picked up by 9to5Mac, existing Apple Cards are being removed from Amazon's payment options and nobody can re-add them. Users instead received an error.

Just checked as well. My Apple Card has been removed from my Amazon Wallet. Tried to re-add it and getting this error There was a problem. We're sorry, we weren't able to save your credit card information. Please enter it again or try using another form of payment.

Apple Card Wallet app on iOS

Apple Card Wallet app on iOS (Image credit: iMore)

Amazon hasn't yet officially said what's going on but one Reddit user was able to get hold of an online customer service team member. According to them, it's because Amazon's systems see Apple Card as Apple Pay. And Amazon doesn't support Apple Pay.

That would suggest that something has changed in Amazon's systems because, until recently, everything worked just fine. It would also mean that the onus is on Amazon to get things back up and running.

Now if you'll just excuse me while I hold my breath. And until Amazon says something official, there's no guarantee that this one customer service rep is even right with their assessment.

Update, October 23 (3:30 pm ET) — Amazon has released a statement concerning the issue

An Amazon spokesperson has released a statement saying that the company is actively looking into the issue. While no reason has been given for the disruption, it is reassuring to know that the company is working to resolve it.

"We are aware of this technical issue and are actively working to resolve it as soon as possible."

Oliver Haslam
Contributor

Oliver Haslam has written about Apple and the wider technology business for more than a decade with bylines on How-To Geek, PC Mag, iDownloadBlog, and many more. He has also been published in print for Macworld, including cover stories. At iMore, Oliver is involved in daily news coverage and, not being short of opinions, has been known to 'explain' those thoughts in more detail, too.

Having grown up using PCs and spending far too much money on graphics card and flashy RAM, Oliver switched to the Mac with a G5 iMac and hasn't looked back. Since then he's seen the growth of the smartphone world, backed by iPhone, and new product categories come and go. Current expertise includes iOS, macOS, streaming services, and pretty much anything that has a battery or plugs into a wall. Oliver also covers mobile gaming for iMore, with Apple Arcade a particular focus. He's been gaming since the Atari 2600 days and still struggles to comprehend the fact he can play console quality titles on his pocket computer.