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Siri down?

By , Monday, Oct 17, 2011 at 12:14 pm
157

Siri down?

We're getting lots of mail and tweets from readers who say Siri is currently down for them, as in Apple's new artificially intelligent voice control system says it can't connect to the network. While Siri is in beta at the moment, and all online services have outages, that doesn't stop real users from being really annoyed when it happens.

Is Siri down for you? Are you being told Siri is having trouble connecting to the network? Are you on Wi-Fi or 3G, and if 3G, which carrier? Does restarting your iPhone 4S help?

Let us know if you're down, any fixes that work for you, and when it starts working again.

Rene Ritchie

Editor-in-Chief of iMore, Executive Producer at Mobile Nations, co-host of Iterate and ZEN and TECH, cook, grappler, photon wrangler.

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  1. Jackm says:

    It has been down since this morning for me, both on wifi and AT&T 3G.

    Hopefully apple is upgrading their servers as I have gotten the "can't connect" message quite a few times since the 4S launch.

  2. DiazMendez says:

    Yes I am having SIRIous issues! I absolutely live using Siri, as I work all day and live to text! Siri helps me do both simultaneously! But today her network is down! WhiteiPhone 4s on Verizon, on wifi and 3G tried both! Restarting didn't help! :(

  3. Smclaughlin says:

    Mine is down....hasn't worked in more thqan 20 minutes. Worked fine all weekend

  4. Craig says:

    Yes, has not worked for the last 20 minutes i've tried. On Verizon using 3G

  5. ecb says:

    Down for me via WIFI. Tried the disable/reboot/enable trick with no luck

  6. Bdjenkin says:

    I have this problem occasionally. Just close Siri, open up some arbitrary app foo and close foo, then retry siri and she should work.

  7. Awesomus Prime says:

    It also has been down for me since this morning, regardless of me being on Wi-Fi or Sprint 3G network. I get the same error message as above.

  8. Carl says:

    I wasn't able to get on it last night, server not available.

  9. Hcomets34 says:

    Down since around 1030 EST on Verizon Wi-Fi & 3G

  10. Itsdown says:

    Down on 3G AT&T

  11. Yes and with 4 million 4S sold what you think their network would do? Relax and take notes Siri is still a beast and will be alright

  12. Apicarro says:

    Down with AT&T 3G and wifi.. Soft and hard reset don't affect anything.

  13. mplenhart says:

    Sorry, (user). I don't understand what you mean by...

    Would you like to do a web search?

  14. RJ S says:

    Same here on AT&T and WiFi, "Sorry, I am having trouble connecting to network."

    wonder if Siri is too busy contemplation the meaning of life?

    • Anonymous says:

      The hokey pokey. Thas what it's all about. the meaning of life that is. You got me, may be Siri can't figure that out.

  15. Joe_Vete says:

    My boss is pissed because he can't use Siri, he's thinking about going back to Android

  16. Done. ATT on a wifi network. Followed the three steps recommended several times.

  17. Jim says:

    Yes, it's down for me on AT&T

  18. Wesleybarnett says:

    mines down. 3G and Wifi on ATT. Tried restarting to no avail. Tried solution I found online (turn off siri then reset network settings then turn siri back on), didn't work either.

  19. wtfapple says:

    down for verizon customer, both wifi & 3g.

  20. netguy says:

    down for me - using 3G and WiFi - AT&T

  21. Siri is down on Verizon for both 3G and WiFi at the moment it would seem.

  22. Rsb619 says:

    It is 1230 pm EST and it is still down.

  23. Matt says:

    Down for me on Sprint since around 0800 CST.

  24. Vinnyv11 says:

    Down here as well. Reset network settings now other thinks are jacked. Verizon 3G

  25. Mcpfilms says:

    Siri was sporadically down for me on Friday when i first got the phone. Today it is definitely down. I hope they are simply upgrading to handle the new influx of users. 25 million new users and the 4 million iPhone 4s users, I am sure they weren't prepared. There is no way to stress test a server for 25 million users...

  26. Paul Clark says:

    Down in Toledo Ohio @ 12:30

  27. Lyndakim2002 says:

    Siri is down in Toronto Canada (Rogers 3G)

  28. Jar says:

    It's back and running again for me. I guess after selling 4 million iPhone 4S, everyone must be showing it off at work today

  29. Scatabrain says:

    VZW - working great.

  30. Works for me on Orange UK 3G network

  31. Anonymous says:

    Down for me right now.

  32. Chefcookie says:

    Down all morning for me... on AT&T 3G or Wifi. Amazing that after just 2 1/2 days, I feel dependent on it already... lost without it!!! I sure hope the server is up and running soon!!

  33. Ccsuwxman says:

    siri has been down for me since yesterday evening. I've tried all the suggested fixes (disable siri, reboot, reset network settings, etc.) and none of them have worked. It would be nice if Apple would acknowledge the problem.

  34. Fitzroy says:

    Siri and voice recognition are both down for me with since 10:30-ish (verizon but on wifi).

  35. Ggg says:

    Siri down in okc, both wifi and 3G. Tried restarting and it did nothing

  36. yup, trying to show it off at work and it's failing miserably....

  37. Tammy Gilliam says:

    Siri just keeps repeating I can't help you at this time. It won't do voice/microphone texting either. AT&T/wifi

  38. mariob says:

    What's Siri?

  39. Rad says:

    Down in okc

  40. J B Shehata says:

    Went down for me around 10:30 am. Still not working on att via wifi or 3G. Amazing how dependent on it I have become.

  41. Adam says:

    Siri was down for me until I just disabled it and then enabled it .... I'm on AT&T both 3G and wifi

  42. Valgor1 says:

    No more Siri. This sucks. Was just about to play with her. For all u iPhone 4 users, I heard an 18-year-old hacked into the Siri software and programed it to his iPhone 4 and it works.

  43. Brad Jordan says:

    Atlanta area. Down here for last hour. WiFi and 3G no go for Siri. Frustrating, but hopefully just temporary growing pains.

  44. Gajetman says:

    Yup. Was down for a while here in Chicago around 10:30AM on both 3G and WiFi. Seems to be back now.

  45. priller says:

    Verizon Wi-Fi & 3G --- Getting "There is something's wrong. Can you please try that again".

  46. It seems like the reported issues with iCloud and Siri indicate that Apple may not have enough data center capacity to cope with the crush of iOS 5 users. Take whatever side you wish on the Android iOS issue, its clear that Google's huge lead in building out its global infrastructure provides Google services with a very stable platform. That's not to say there aren't occasional issues with Gmail or other Google services, but they aren't related server capacity side issues.

    • Flintchesthair says:

      Wow, jump the gun a bit? It's he service is less than a week old. Let's give it a little while for them to work the kinks out.

      • I'm not jumping to conclusions... no one knows the nature of any disruptions at this point. All I pointed out that running a tremendous cloud based operation is very resource intensive. Apple is at the beginning stages of doing this, but there are few companies with their technical expertise and deep pockets so they are obviously capable of building an amazing platform. But even the smartest and richest company will have a learning curve.

      • Orion Antares says:

        Meh, Apple's known for not testing out the extent of their technical ideas and how they might falter in the real world. They make nice aesthetics but at times their technical work could use better QA.

        There's a reason why when Google releases a new beta service they release it in phases to public access rather than just dumping the whole thing out there at once.

    • Anonymous says:

      As much as you'd like to think that google is setup for something as huge as apple has right now, it will never happen. Android will never sell 1,000 phones a minute like has been reported with the iPhone 4S just this morning. Ontop of 25 million people signing up for iCloud and 30 million upgrading to iOS 5. Google will never have to worry about having to handle that.

      • If you examine the data Google delivers every minute of the day it dwarfs the load you just described. There are well over 100 million Android phones, over 200 million Gmail accounts, it answers 3 billion searches PER DAY, serves up 2 to 3 billion YouTube videos PER DAY, 50 million Google+ accounts, provides countless Google Maps and a bevy of other web based products. All this is done by a network of over 1 million huge servers in dozens of data centers across the globe. So perhaps you might want to retract your statement about what Google is set up to do.

  47. Reesecollins518 says:

    it wasn't working for me and i turned it off and back on and it was fine. on AT&T in KC.

  48. USA Rocks says:

    Give it a rest, Siri is sore from all the sex questions she has been asked and needs a break.

  49. Evie says:

    I just spoke to Apple support. It's down for "maintenance." There is nothing you can do to your phone to fix it.

  50. Mcnatey says:

    3G and it won't connect still

  51. Ken Andersen says:

    Down for me on Verizon 3G and Wi-Fi as well in Utah.

  52. Shane says:

    Siri has been down all morning...Wi Fi and 3G on Sprint. Shutting down Siri, reboot, turn Siri back on...no go

  53. Mcpfilms says:

    Apple should send an email out to the 25 million iOS users and ask them to turn off Siri and restart there phones :)

  54. Just checked Siri via Sprint on Wifi in Arizona and it worked just fine (10:00am local)

  55. Anonymous says:

    Yeah, it was down for me here in FL as well throughout the morning. I disabled and enabled and it's back up. I figure its probably maintenance, as my girlfriend is having the same issue.

  56. Hcomets34 says:

    back up and running in NJ on Verizon

  57. Jdixxie says:

    Was down all morning, but just tried before the post, and now she's working fine, on Wifi, AT&T& 32G model

  58. Ken Andersen says:

    Siri works again for me after disabling, rebooting, and then re-enabling Siri.

  59. Jesus M Aceves says:

    Mine is working, I just used it. Mine wasnt working last night but I reset my network settings and that addressed the issue.

  60. Flintchesthair says:

    Mine has been down for a few hrs and just started working. I don't tho k the people restarting things make much of a difference. It's probably more apple figuring out how to handle the 4 million phone load.

  61. Amylcullen says:

    I just got off the phone with Apple tech support who told me the entire Siri network is down & they are working on it currently.

  62. Anonymous says:

    relax , siri just went sentient..

  63. Steve Savva says:

    It is down in NY for sure. My brother and I are having the same issue. We have 16 and 32 GB models. a black and white both on AT&T. I have tried with WiFi and over 3G and still the same. Re-Booting doesn't do anything. Strange thing is that it was working quite well early this morning.

  64. Erik says:

    Intermittent. Was down most of the morning, but she comes back!

  65. Oh oh....SIRI has become SELF-AWARE! Judgement day on 11-11-2011.

  66. Paul says:

    It's been touch and go all morning. Mostly a no go. It's frustrating when you want to actually use the thing to get work done, dictate a message or email, and then it craps out saying it can't connect to the network. I love Siri when it works, but missing features aside, the current implementation is most definitely beta and often unusable.

  67. Ryan Rife says:

    I'm getting errors about the service not being available about 50% of the time I try to use it....it's been like that since launch.

  68. Andy says:

    Down for me as of this morning!

  69. Andy says:

    And now it's back working!

  70. matthew oaks says:

    It wouldn't connect to the network yesterday for a few minutes. I went into settings, then siri and turned it off, then turned it back on, and it has worked fine for me since then. Everyone should try that instead of complaining all the time!!

  71. MissAshhley284 says:

    It says it can't connect to network and has been doing this off and on since last night.

  72. Gammills08 says:

    It works fine on wifi but seems to be off and on with 3G. I am on AT&T.

  73. Anonymous says:

    Mine is fine on wifi but is hit and miss on 3G. I am on AT&T.

  74. Pholey22 says:

    Was off and on earlier today. But she's back to work now. No issues. AT&T in Lexington, KY.

  75. Highlander says:

    I just hope that updates to Siri are server side and we do NOT have to wait for regular iOS updates in order to see improvements to Siri.

  76. Acruff01 says:

    Siri has been down for the last 2 hours.

  77. X5denali says:

    Mine went down as well. VZ wifi & 3G in NJ

  78. Alistairkerr says:

    Here in the UK, the default Siri voice is - wait for it - a guy! Puts a whole different spin on things over here. And we don't have all the features you Americans have on it yet (hopefully that will be dealt with soon) Alistair

  79. Melvinsousa says:

    Mine was down to. Does it connect to wifi? I got wifi but it was still saying no network.

  80. Mrjsan says:

    Down for me wifi and AT&T 3G since this morning. I miss her :(

  81. Jake says:

    Mine has been working fine all day... Verizon, 3G and WiFi at work...

    It was awful on Friday and Saturday with all the traffic, but has worked great since Sunday morning...

    Edit: Nebraska (btw)

  82. Mduran360 says:

    I had a few hicups yesterday but now it seems to be working wifi it works great on 3g for at&t i had minor problems and it figures those problems happend when i was showing someone how it works.

  83. Vostrow says:

    Siri is still not working

  84. Kekoa says:

    I thought mine was down but I just turned my phone off and on again and it worked just fine. Try it. I am curious if this works for others.

  85. Liam330 says:

    It's very slow !

  86. Cody Duncum says:

    I've had trouble with Siri all day, but also had my 3G and WiFi on (AT&T). The fix for me was to turn the wifi off so it could connect to just the 3G and not have to choose a certain connection. If there's bad reception, on comes wifi. Try to keep it to one connection, and it works great.

  87. Dionte Love says:

    When you ask her a dumb question, she should put you on a 5 minute time out.

  88. Craig says:

    well, if the useless questions would stop being sent to Siri, the service might actually work for those who want to use it.

  89. Doug says:

    Yes. Mine was down for a while this morning too. Looked on twitter and didn't seem like it was everyone. Glad she's back.

  90. Brad Morris says:

    Siri seems to be back up at working for me. 3:53pm EST Monday. It was working a little while ago too, maybe 30 minutes ago.

  91. Anonymous says:

    I replied earlier about how it was down. But everything is back to normal now, even on 3G. I'm on AT&T down here in Florida, and was able to say all of this without a single error. :) back to being awesome.

  92. AnotherBrian says:

    I'm sure everyone and their Mamma had to show off their new phone when they got to work or school.

  93. Myron Magee says:

    Its still in BETA. Let them get the bugs out. I admit its a nice feature.

  94. tazh89 says:

    what apple services are not working properly,that cant be possible cause everything apple do is flawless

  95. Anonymous says:

    Apple store updates were slow to respond about the same time.

  96. Anonymous says:

    Hopefully at some point Siri will remain somewhat enabled if there are network issues. Alarm, Timer, and Reminders at least with a 'wait for the network or try again' prompt if it needs to access it's servers.

    Amazing start though, my iOS5'd 3GS and 4 seem lacking without Siri after just 1 day of use :)

  97. Sorry - it's my fault! I asked "How long is a piece of string?" and "How much wood could a woodchuck chuck if a woodchuck could chuck wood?"

    ps - I really did the latter, the response was funny :D

  98. pps - Ask Siri to tell you a joke :)

    roflcopter - there are hundreds of these nuggets...

  99. Jessica says:

    It has been down for me all day. I am on AT&T and on 3G. I have tried restarting my phone and it does not fix it.

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