What you need to know
- Apple has confirmed the return of the 'Report a Problem' button in some international App Stores.
- The button has made a return across iOS 15, iPadOS 15, and macOS Monterey.
According to Apple, the button is back in iOS 15, iPadOS 15, and macOS Monterey App Stores in Australia, Canada, New Zealand, and the United States, while other countries will receive it "over time."
The App Store provides a safe and trusted place to discover apps that meet high standards for privacy, security, and content. Since its introduction, the App Store has supported a way for users to report problems with their apps and purchases, and to request refunds. Now App Store product pages on iOS 15, iPadOS 15, and macOS Monterey display a "Report a Problem" link, so users can more easily report concerns with content they've purchased or downloaded. This feature is currently available for users in Australia, Canada, New Zealand, and the United States, and will expand to other regions over time.
People in other countries can also report issues via the reportaproblem.apple.com website, Apple notes. It says that its App Review, Discovery Fraud and Live Moderation, and Financial Fraud teams will then be investigated as needed.
Problematic apps diminish the App Store experience for users and developers, and we're constantly expanding techniques to identify even more types of problematic content for removal. If we suspect that a developer has engaged in purposeful manipulation, fraud or abuse, we will notify them and take action. Consequences may include removal of apps and may impact their Apple Developer Program membership, as described in App Store Review Guideline 5.6.
Apple has long had to deal with problematic apps in its App Store across iPhones, iPads, and Macs and while it's impossible for it to police every app all the time, leveraging the power of users and making it easier for them to report issues is a vital move forward. Apple's own App Store moderation is arguably one of the best iPhone features and as such it's why Apple wants to avoid allowing sideloading of apps. But some problems do still get through review and that's where the 'Report a Problem' button can be so useful.
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