Apple has started an iSight camera replacement program for the iPhone 6 Plus, offering to replace defective camera modules in certain iPhone 6 Plus models that were sold between September 2014 and January 2015. From Apple:
Apple has determined that, in a small percentage of iPhone 6 Plus devices, the iSight camera has a component that may fail causing your photos to look blurry. The affected units fall into a limited serial number range and were sold primarily between September 2014 and January 2015.
If you own an iPhone 6 Plus and have started noticing blurry photos from the camera, you can go to the support page to enter your serial number and see if you are eligible for a replacement. If you are eligible, you can have the camera module replaced at an Apple Authorized service provider, Apple retail store, or by contacting Apple's technical support.
Source: Apple
Reader comments
Apple starts replacement program for faulty iPhone 6 Plus iSight cameras
The first iPhone camera with moving parts, and the first camera recall. :-/
It was only a small percentage compared to how many iPhone 6 Plus's was sold in the last year.
Not really - the iPhone 6 was under a recall for the front camera - they just didn't advertise it.
I came in earlier this year, with a completely different issue, and after one look the guy says they have to replace my phone anyway, because of a camera recall.
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Are you referring to the "crescent moon" ffc? I have it, but haven't bothered doing anything about it yet.
Not sure what it was called - it had something to do with a piece of foam around the front camera not staying put, and drifting into the lens's field of view.
I can't say I've experienced anything - my problem was random shutdowns - this was the Genius Bar rep's way of getting me out of there faster :)
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Yeah, that's it. I haven't noticed it affecting my ffc so I haven't worried about it, but I'll prolly take it back before my year is up to see if they replace it.
Oh wow, I didn't know there was a recall on that. I noticed that on mine months but I haven't taken it in. I don't take many picture with the ffc, and those that I do don't really seem affected. I notice the crescent more than any affect on the pictures anyhow.
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Hi my iPhone
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Yes that also happened to me with my iPhone 6.. Did not know but ended up getting a replacement phone just last week
I bought an iPhone 6 Plus on craigslist about a month ago for my wife, camera was blurry and Apple replaced it under warranty. I was also lucky enough to get Apple Care + added to the phones warranty while in the store, the employee said Apple is allowing owners of the iPhone to add Apple Care + due to the launch of the Apple Watch.
Hooray! Both phones in our house are eligible for camera replacement. Always nice to get new stuff.
Mine is eligible for replacement but I haven't had any issues with my camera yet.
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But new phone
Google knows why kids love the taste of cinnamon toast crunch. And they're willing to sell it to you.
Same here - good to know that if the problem does arise we can get it fixed
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My iPhone is in the serial number range affected by this problem but I've not yet experienced blurry photos. I would still like to have the camera module replaced as the part may fail in the future. Does anyone know if Apple will replace the module under this program in a proactive manner?
Mine was replaced a couple of days ago, even before this announcement became official, as I had read on Apple support forums that many iPhone 6 Plus units had faulty iSight cameras. I had never dropped or bumped my iPhone, not once and not even slightly, still one day it simply happened: it was like there was fog inside the camera module and everything went blurry. There are videos on YouTube with much worse cases. I took my iPhone to the nearest Apple Store and it was ready and flawless again on the next day. Then I asked one of the employees if Apple were aware of such problem given the amount of claims and they told me that they actually were aware and had been replacing many of them, but only when customers complained their cameras were failing and not in a proactive manner. Some of these eligible units might never become defective anyways. In my case it was not too bad because I don't tend to use the camera on a daily basis, but it would still bug me that I couldn't take a picture with it whenever I wanted, so I just had them replace it. I'm glad they've recognized it is a general problem and are bringing this into everyone's attention.
TL; DR: no.
Hi
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I would like to know this as well, as my serial number also falls into this range, but I have not noticed any blurring (yet). Will they replace it if it is not yet showing symptoms, but is from that serial # range?
It has to be showing the symptoms before we replace the camera.
I suppose you need to wait for an email after you go to Apple support and enter your information. It used to take you directly to the Genius Bar reservation page and it doesn't now.
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Do the replace the phone or just the camera part?
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Just the camera. If the camera replacement fails, then the phone gets replaced.
My 6 Plus falls into the range of the recall. I've had the blurring issue intermittently over the last few months. I've been through the apple service chat and they have agreed to replace the entire phone under warranty. I have chosen the express replacement service as I'm going for surgery very soon and need my phone. Otherwise I'd have saved the £29 and just visited a Genius Bar or had a standard mail-in service.
Still, I look at it like this, I only buy the numbered iPhones and never the S models. Therefore I'm 11 months into a 2 year cycle. Perfect time to get a new battery, new screen (I don't use screen protectors as I can't stand the way the film ones feel and the glass ones make the home button feel weird and recessed). I'm pretty sure from my discussions with support chat that if sent in for standard service then only the camera module will be replaced, not the entire device. I have decided that £29 for a new device to see out the remaining time until iPhone 7 (or whatever it's going to be called) is ok with me.
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