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Multi-Touch Repair Program for iPhone 6 Plus

iPhone Lightning Dock
iPhone Lightning Dock (Image credit: iMore)

Apple has launched a new repair program for iPhone 6 Plus owners who are experiencing problems using their Multi-Touch screens. "Touch disease" — a coined term some people use to describe the issue — has been known to cause several issues with iPhone 6 Plus screens including a gray flickering box at the top of the screen, trouble interacting with the screen, or even a complete failure of the touchscreen.

Apple (opens in new tab)#mn_e's statement on the new Multi-Touch Repair Program for iPhone 6 Plus is as follows:

"Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device. If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149."

If you have an iPhone 6 Plus with AppleCare+, this won't affect you, but customers whose warranties have expired or never had a warranty, will not have to pay the standard repair price of $329. On top of that, if you already paid for a repair for this issue Apple is offering reimbursements.

"The reimbursement amount will equal the difference between the price you paid for the original service to your iPhone 6 Plus and the $149 service price."

This program is only for the iPhone 6 Plus and not any other models as of right now. For more information, including how to go about getting a repair done visit the Multi-Touch Repair Program for iPhone 6 Plus on apple.com (opens in new tab).

Luke Filipowicz
Luke Filipowicz

Luke Filipowicz has been a writer at iMore, covering Apple for nearly a decade now. He writes a lot about Apple Watch and iPad but covers the iPhone and Mac as well. He often describes himself as an "Apple user on a budget" and firmly believes that great technology can be affordable if you know where to look. Luke also heads up the iMore Show — a weekly podcast focusing on Apple news, rumors, and products but likes to have some fun along the way. 


Luke knows he spends more time on Twitter than he probably should, so feel free to follow him or give him a shout on social media @LukeFilipowicz.

7 Comments
  • So does that mean what was once free to is now going to be charged? Sent from the iMore App
  • It's good that Apple are finally recognising the issue, but claiming its caused by multiple drops is questionable. I had a phone replaced under warranty (via my network, not at an Apple store) that exhibited the flickering screen and had never been dropped and lived its shirt life in an Otterbox. Furthermore the boffins over at iFixit claim that while the issue can be caused by impact damage, it can also be the result of weaknesses in the design of the phone chassis (the same that caused the easy flexing of the phone that Apple denied existed but nevertheless fixed with the 6S models). Whilst I applaud Apple for recognising the problem at last they should be extending the warranty of the phone to two years for the issue, and offering longer than 90 days for the repair warranty. They should also be less disingenuous about the cause. Posted via the iMore App
  • Logic boards can be stressed by things other than drops, such as bending (sitting on the device, keeping it in a tight pocket) and twisting (inserting/removing it from a case, keeping it in a tight pocket), even within a case. However, this issue *cannot* happen without stress to the logic board, just like a moisture indicator *cannot* change colour without moisture.
  • Spot on, which is why a mobile device should be designed with a chassis to protect the vulnerable internals. The 6 Plus was severely lacking in this respect.
  • Does the term "dropped a few times on a hard surface" also indicate "yes i dropped the phone, that's why the display is flickering" as if u drop anything do u except it to continue working ? Personally, i reckon all of this is a cover up just because the link to it is 'it only affects a few phones' when the real reason should be "You dropped it" and i think Apple is being kind to their users, when it should be a replacement, not a fix, since "accidental drop is not covered by AppleCare" unless u have Applecare+ What is the difference between this an an accidental drop? as in all faireness, exactly the same problem could happen, as well. It's technology, and it does go wrong... You don't expect to knock your Mac of a desk, and expect it to keep working do you? You hope it does, but u don't 'expect' it to. That's the difference i'm wondering.
  • Dunno but whatever you do don't admit you dropped it. Not even once.
  • It's more to do with an issue with the design of the iPhone 6 Plus and a deluge of class action suits. http://ifixit.org/blog/8576/apple-responds-touch-disease/ Posted via the iMore App