Some have accused Apple and Tim Cook of betraying their principles for greed and abandoning customers who placed their trust not just in Apple's products but their ethics and values.
Others have praised the company and their CEO for doing their fiduciary duty, following the laws of all the various lands, and preserving important markets and shareholder value.
Still others have seen it as Apple, caught in their own expansion, trying to navigate an impossible balance between political turmoil, corporate interests, and social and customer responsibility.
Now, that fire is becoming an inferno. How close can Apple play it without being frozen out… or burned?
China and Hong Kong
Apple is no stranger to controversy surrounding China. From removing VPN apps that allow for the circumvention of the Great Firewall, to removing the Taiwan flag emoji that hurts one-China feelings, Apple has faced frequent criticism over how they deal with their third biggest market and most critical manufacturing region.
On October 9th, Reuters reported that Apple had removed HKmaps.live from the App Store, an app that let protestors in Hong Kong track police movement.
Apple had originally rejected the crowd-sourced app, then approved it, only to remove it after the Chinese Communist Party's official paper called the app "poisonous" and accused Apple of being complicit in helping the protestors.
Apple claimed many concerned customers in Hong Kong had contacted them about the app endangering law enforcement and residents, and so Apple had begun an investigation and, ultimately, removed the app.
Tim Cook wrote a memo to Apple employees explaining the decision. It said, in part:
It is no secret that technology can be used for good or for ill. This case is no different. The app in question allowed for the crowdsourced reporting and mapping of police checkpoints, protest hotspots, and other information. On its own, this information is benign. However, over the past several days we received credible information, from the Hong Kong Cybersecurity and Technology Crime Bureau, as well as from users in Hong Kong, that the app was being used maliciously to target individual officers for violence and to victimize individuals and property where no police are present. This use put the app in violation of Hong Kong law. Similarly, widespread abuse clearly violates our App Store guidelines barring personal harm.
The developer took to twitter immediately to deny the accusations.
Daring Fireball's John Gruber, questioned the evidence as well, then added:
I can't recall an Apple memo or statement that crumbles so quickly under scrutiny. For a company that usually measures umpteen times before cutting anything, it's both sad and startling.
Charles Mok, Hong Kong's IT Legislator, tweeted that the removal would cause problems.
Today I wrote to Tim Cook, CEO of Apple, to tell him his company’s decision to remove HKmap live app from Appstore will cause problems for normal Hong Kong’s citizens trying to avoid police presence while they are under constant fear ofpolice brutality. Values over profits, pls! pic.twitter.com/guaBfV8Pnf— Charles Mok 莫乃光 (@charlesmok) October 10, 2019
Peter Kafka of Recode explained those profits also came with dependency, saying that even if Apple "was willing to forgo the $44 billion a year in sales it makes in China, they can't leave the deep network of suppliers and assemblers that build hundreds of millions of iPhones every year."
Ben Thompson of Stratechery highlighted the same dependency but also pointed out that Apple's massive stockpile could be spent heavily to build up alternative manufacturing centers. But also that:
Sticking their heads in the sand, praying that President Trump will not be re-elected and that everything will go back to normal, is deeply irresponsible both to shareholders and to the values Apple claims motivates them.
When I asked industry analyst Ben Bajarin of Creative Strategies for his thoughts, he said that you abide by local laws because that's what you have to do but you engage while you are there and get little wins when you can to drive change.
Neil Cybart, one of the most consistently accurate financial analysts covering Apple, has said similar:
There is no playbook for Apple management to follow when it comes to leading a trillion dollar company with a billion customers around the world. Cook's decision to engage Apple will mean that there will be more controversies such as HKmap.live. Apple may not be completely ready for such controversies, but the company will likely be willing to confront them. Such a stance shouldn't take anything away from Apple's steadfast pursuit to leave the world a better place.
Donald Trump and Trade
Tim Cook has also faced criticism for participating in Donald Trump's technology council, and for having private phone calls and dinners with the U.S. president. Apple has a vested interest in U.S. trade, taxation, regulation, and other policies, but the two stand far apart on other issues, from climate change to immigration policy to civil rights.
It came to a head on November 20 when President Trump toured the Flex-owned plant in Austin, Texas, that's been refitted to assemble Apple's new Mac Pro .
Here's how the New York Times reported it:
It was a pretty typical publicity event, until the end. Mr. Trump walked in front of the news cameras and took credit for the plant, suggesting it had opened that day. "For me, this is a very special day," he said. Mr. Cook stood next to him, stone-faced.
The plant has been making Apple computers since 2013.
Immediately after Mr. Trump's comments, Mr. Cook thanked the president and his staff. "I'm grateful for their support in pulling today off and getting us to this far. It would not be possible without them," he said. He did not correct the record.
Not correcting the record — the facts, the truth — was the main problem for some.
Industry analyst Carolina Milanesi of Creative Strategies put it to me this way:
Of course you don't contradict the president during a press conference but [Apple] should have said something afterwards. Both Tim Cook and Apple have set the bar quite high for themselves so they are being judged accordingly.
For others, the problem was political.
John Gruber said he was on board with Cook's stance in engaging President Trump on the council and in the private calls and dinners because none of those implied support.
But appearing alongside Trump at an Apple facility in a staged photo-op is implicit support for Trump and his re-election.
Ben Thompson said it was an explicit manifestation of his fear:
We have a major American corporation making product decisions (where the Mac Pro is manufactured) and putting on dog-and-pony shows to satisfy an executive primarily concerned about his own reelection.
The Associated Press reported that Apple announced they "would continue having the Mac Pro line made in Austin, after the Trump administration agreed to waive tariffs on certain computer parts from China."
Morgan Stanley's Katy Huberty points out what could be seen as part of a larger plan — that Apple likely has "done a lot of work with suppliers" to shift production of some of its products away from China if trade tensions between Beijing and Washington continue to escalate.
That's the part Neil Cybart zeroed in on:
Cook knows exactly what he is doing. He is no fool who found himself walking straight into a photo opportunity seemingly unaware. He knew how this would go down all the way to Trump taking credit for "opening" the Mac Pro factory. That was all part of the plan as seen with his own comments on the matter to the cameras yesterday.
This is no longer just about tariffs. Instead, Cook is playing the long game. Apple, and any other trillion dollar company, will face its share of obstacles in the years to come when it comes to Washington. We are seeing Cook learn how to play U.S. administrations regardless of who is in power.
Russia and Crimea
From the BBC, November 27, 2019:
Russian forces annexed Crimea from Ukraine in March 2014, drawing international condemnation. The region, which has a Russian-speaking majority, is now shown as Russian territory on Apple Maps and its Weather app, when viewed from Russia.
But the apps do not show it as part of any country when viewed elsewhere.
Vasily Piskaryov, chairman of the Duma security and anti-corruption committee, said that Apple had complied with the Russian constitution. That labeling Crimea as part of Ukrainian territory was a criminal offense under Russian law. He said:
"There is no going back. Today, with Apple, the situation is closed - we have received everything we wanted."
Vadym Prystaiko, Minister for Foreign Affairs of Ukraine, decried the move on Twitter
Let me explain in your terms, @Apple. Imagine you're crying out that your design & ideas, years of work & piece of your heart are stolen by your worst enemy but then smb ignorant doesn't give a damn about your pain. That's how it feels when you call #Crimea a 🇷🇺 land.— Vadym Prystaiko (@VPrystaiko) November 27, 2019
Former chess grandmaster and political activist Gary Kasparov also tweeted about it, saying that it was a huge scandal.
Apple changing its maps inside Russia to make Crimea part of Russia is a huge scandal. Regionalization of facts is unacceptable appeasement. https://t.co/UWqWYpqDvZ— Garry Kasparov (@Kasparov63) November 27, 2019
John Gruber added:
Apple can argue honestly that they're complying with Russian law by showing Crimea as part of Russia to Russian users. But complying with this implicitly means capitulating to Russian propaganda.
Neil Cybart took exception, saying Kasparov's suggestion would require Apple to turn into some kind of political entity dictating how governments around the world should behave and act.
Apple stands for certain ideals, something Tim Cook continues to do at pretty much every opportunity he is given. However, that is very different than deciding which laws Apple will follow or ignore.
Carolina Milanesi told me part of it is the price of doing business in China and Russia but:
Holding Apple to a higher standard there must be a point where Apple wants to draw a line in the sand.
Which we might now see sooner rather than later, given this week's reports of Russia wanting apps pre-installed on phones sold within their borders.
Apple PR, via Reuters acknowledged the changes to the Maps app inside Russia, but threw in a hope bone:
We review international law as well as relevant U.S. and other domestic laws before making a determination in labeling on our Maps and make changes if required by law. We are taking a deeper look at how we handle disputed borders in our services and may make changes in the future as a result.
Apple and Tim Cook
MacObserver captured how Tim Cook, in his roll as CEO of Apple, once told an NCPPR representative that:
"When we work on making our devices accessible by the blind, I don't consider the bloody ROI. If you want me to do things only for ROI reasons, you should get out of this stock."
Who, when pressured by the FBI to break iOS security, absent directly applicable laws, held his and Apple's ground and told them to legislate or desist. From Apple.com:
While we believe the FBI's intentions are good, it would be wrong for the government to force us to build a backdoor into our products. And ultimately, we fear that this demand would undermine the very freedoms and liberty our government is meant to protect.
Who stood in front of the world and said privacy was a human right, via iMore:
Technology's potential is, and always must be, rooted in the faith people have in it…In the optimism and creativity that it stirs in the hearts of individuals…In its promise and capacity to make the world a better place.
It's time to face facts. We will never achieve technology's true potential without the full faith and confidence of the people who use it.
Who wrote, famously, on Bloomberg:
When I arrive in my office each morning, I'm greeted by framed photos of Dr. King and Robert F. Kennedy. I don't pretend that writing this puts me in their league. All it does is allow me to look at those pictures and know that I'm doing my part, however small, to help others. We pave the sunlit path toward justice together, brick by brick. This is my brick.
How, then, to square this Tim Cook and that Apple with the one that takes down VPN apps in China, removes the Taiwan flag emoji, sits on the council of a U.S. president with whom he disagrees on social and civil issues, and follows laws in other countries that are seen, from the outside, to be deleterious, even corrosive to civil liberties and the truth.
Some, even some who strongly support Apple in every other way, see it as disappointing, hypocritical, manipulative, even cowardly.
Cook himself sees it as part of a consistent policy of engagement.
2017, via the Wall Street Journal:
"Each country in the world decides their laws and their regulations, and so your choice is: Do you participate? Or do you stand on the sideline and yell at how things should be? You get in the arena, because nothing ever changes from the sideline."
2019, via ABC News:
"I don't believe in having people talk on my behalf. I don't believe in lobbyists. I believe in direct conversation. I strongly believe in engagement. I hate polarization. I despise it."
Tim Cook's Apple seems to believe that following local laws and staying in markets like China and Russia, as distasteful and unpalatable as those laws can be, lets them expand Apple's market share, support their local customer bases, and stay engaged with the governments to rollback restrictions and push forward their own agendas. Basically, a modern version of carpet bombing with blue jeans and Beatles tapes.
That they can stay involved with the Trump administration to reduce or prevent tariffs, protect immigrant workers, and press for environmental reforms.
Critics would argue that engagement can become indistinguishable from appeasement and confused with support. That they have not shown the ability to resist extra-legal requests, even petty ones, outside the U.S. the way they did inside the U.S. with data requests.
That Tim Cook's Apple has set themselves up as not just another tech giant but as a moral and ethical leader. That people expect them to act not just as a company that prioritizes cold, impersonal profit, but a group of people deeply committed to making the world a better place as well. Who buy Apple as much for their positions on privacy and human rights as they do their build quality on user experience.
Wall Street seems to love how Tim Cook and Apple are navigating these political firestorms. The stock price has never been higher. If Apple had chosen to violate Chinese or Russian law, or had overtly resisted their pressure, much as if they'd chosen to violate U.S. law, and either had to face the consequences or withdraw from the regions and face the full weight of the tariffs, the stock price might be something else entirely right now. Never mind the legal action from shareholders, abandoned customers, and the need to find entirely new manufacturing and assembly.
Apple, by virtue of their business model, never had to face the moral and ethical dilemmas that comes with deeply exploiting user data, like Google and Facebook have. Or of massive cloud companies providing services to government agencies many people find problematic if not abhorrent to the ideals of liberty and justice, like Google, Amazon, or Microsoft have.
But, by virtue of selling products and being ever-expected to sell more products, Apple now has to face the moral and ethical dilemmas of being entrenched, enmeshed, entangled in selling those products and supporting their customers in places where the laws and expectations differ drastically from those in the U.S., and sometimes simply from most other humans everywhere.
And, Apple will also soon have to face not so seemingly black and white dilemmas as more and more western countries consider and enact data repatriation and anti-encryption laws.
As for me, I'd be lying if I told you I wasn't deeply conflicted about all of this. As someone who, in part, buys Apple products not just because of what they are but because of what Apple stands for.
I want Apple fighting, absolutely, I just don't want them to lose what it is they're fighting for. And this current strategy risks a lot of short term damage, to their reputation but also to their ability to lead, for what mostly seems like long term hope. As invaluable as hope is.
Tim Cook, like very, very few CEOs of his stature or influence, seems to have an utterly amazing ability to suppress his own ego in situations where he thinks he can benefit Apple or the social interests he holds dear. It's a remarkable trait, but it can also be damaging to him, personally.
Sure, the internet is easy. Apple is right to obey local laws! Or, Apple needs to stand up for what's right! Anyone can type and send those hot reax in a hot second, without knowing or caring much if anything about the consequences of obeying those laws or refusing to, speaking truth to politics or standing silently nearby. Or understanding multiple things can be true in different contexts.
But that doesn't mean it still isn't important to share your views. On the contrary. Apple's calculus in all this includes our reactions. All of them.
So, let them know. Frequently. Loudly. And let me know as well.
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